Collin Varady
Jensen Beach,FL
Summary
Accomplished Marine Center Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, operational and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Operations Manager
West Marine
02.2023 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented strategies to maximize customer satisfaction.
- Responsible as “Manager on Duty” during assigned shifts.
- Ensure sale is set and displayed properly per Event Directive by the start date/
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Oversee day to day operations, assigning weekly performance goals and assuring there completion, while accomplishing your own goals.
Marine Center Manager
West Marine
07.2021 - 02.2023
- Oversee day to day operations, assigning weekly/daily tasks and assuring there completion, while accomplishing own goals
- Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
- Ensure high level of customer satisfaction through W.A.V.E & W.A.V.E 2.0
- Top 5 in "The Dock" performance while in Delray Beach
- Top 5 in Area in Shrink %
- Held 19%-20% Plus Plan attachment rate for year 2022
- Consistently met WAG goal throughout 2022
1st Assistant Manager
West Marine
02.2021 - 07.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Sales
Boat Owners Warehouse
08.2020 - 02.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Special Orders
Boat Owners Warehouse
04.2020 - 02.2021
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Inventory Manager
West Marine
01.2019 - 11.2019
- Handled day-to-day shipping and receiving overseeing packages delivered daily.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and overseen disposition.
- Recorded information, shortages and discrepancies to keep records current and accurate.
2nd Assistant Manager
West Marine
12.2016 - 11.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Fishing Specialist / Engine Parts Specialist
West Marine
12.2016 - 02.2019
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all fishing products are available.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Education
Associate of Science - Criminal Justice
Indian River State College
Ft. Pierce, FL05.2019
High School Diploma -
Jensen Beach High School
Jensen Beach, FL05.2016
Skills
- Recruiting and interviewing
- Staff Management
- Staff Supervision
- Project Management
- Training
- Employee Scheduling
- Professional Relationships
- Operations Management
- Policy Development and Enforcement
Timeline
Operations Manager
West Marine
02.2023 - Current
Marine Center Manager
West Marine
07.2021 - 02.2023
1st Assistant Manager
West Marine
02.2021 - 07.2021
Sales
Boat Owners Warehouse
08.2020 - 02.2021
Special Orders
Boat Owners Warehouse
04.2020 - 02.2021
Inventory Manager
West Marine
01.2019 - 11.2019
2nd Assistant Manager
West Marine
12.2016 - 11.2019
Fishing Specialist / Engine Parts Specialist
West Marine
12.2016 - 02.2019
Associate of Science - Criminal Justice
Indian River State College
High School Diploma -
Jensen Beach High School