Collin Voss
Atco,NJ
Summary
Dynamic leader with proficiency in team supervision, training, and mentoring. Proven ability to manage escalations and streamline operations, ensuring high customer satisfaction and team productivity. Eager to leverage skills to enhance service delivery. Working in a fast-paced, customer-centric environment for an extended time has led to advanced skills in upselling, time-management, and high level listening skills to understand customer and co-worker needs.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Wawa
Pemberton, NJ
04.2026 - Current
- Supervised daily operations, ensuring customer satisfaction and team performance.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Trained new employees on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints efficiently, enhancing overall service quality.
- Monitored inventory levels and collaborated with staff to maintain product availability.
- Completed purchase orders and inventory cycle counts utilizing SAP and Zebra inventory management systems.
- Handled cash in store, collaborating with cash carriers and keeping track of cash in written and digital reports.
- Utilized Microsoft Office to create reports and slides for presentation and quarterly status updates.
- Worked with vendors to receive deliveries and set up displays for advertising purposes.
Team Supervisor
Wawa
Medford, NJ
12.2024 - 04.2026
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Implemented best practices for food safety and cleanliness standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Monitored team performance, providing feedback to improve service delivery.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
Lead Customer Service Associate
Wawa
Medford, NJ
08.2024 - 12.2024
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Maintained store cleanliness and organization, contributing to a welcoming environment for customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Actively participated in company-wide initiatives designed to enhance workplace culture and promote employee engagement.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate
Wawa
Berlin, NJ
06.2021 - 08.2024
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked in a collaborative deli setting to produce food orders in a fast-paced environment.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Education
High School Diploma -
Hammonton High School
Hammonton, NJ06.2023
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Microsoft Office and Google Suite
- Team leadership
- Training and mentoring
- Customer relations
- Handling escalations
- Delegating work
- Upselling
- Quality assurance
- Continuous improvement
- Performance evaluation
- Inventory Management
- Workflow management
- Cash Handling
- Task delegation
Timeline
Customer Service Supervisor
Wawa
04.2026 - Current
Team Supervisor
Wawa
12.2024 - 04.2026
Lead Customer Service Associate
Wawa
08.2024 - 12.2024
Customer Service Associate
Wawa
06.2021 - 08.2024
High School Diploma -
Hammonton High School