Hi, I’m
Collins Mwangi
IT Specialist
Kent,WA
Summary
Responsible and reliable Information Technology (IT) Specialist with 2+ years’ experience in maintaining computer systems & implementing network configuration, troubleshooting technical issues, and documenting processes & performing diagnostic tests. Skilled at providing excellent customer service, collecting & entering data into digital databases, and managing multiple tasks simultaneously. Adept at using digital tools to monitor computer activity, and installing software & hardware updates in office environments.
Overview
6
years of professional experience
4
years of post-secondary education
2
Certifications
2
Languages
Work History
Multiline Emporium Limited
Office Administrator/Office Assistant
11.2017 - 12.2019
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Edited documents to improve accuracy of language, flow, and readability.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
PKF Consulting LTD
Associate Data management Adminstrator
02.2017 - 10.2017
Job overview
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
PKF Consulting Limited
I.T Intern,
05.2015 - 08.2015
Job overview
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Analyzed current information and helped develop plans to address needs.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Tested systems to identify root causes to problems and uncover bugs.
- Determined and resolved printer and networked copier outages.
- Replaced defective components and upgraded office equipment per technology plan.
- Installed application software and upgrades, virus protection, and drivers.
- Supported IT department in handling technology rollout and maintenance.
The National Treasury Of Kenya Government
I.T Intern
05.2014 - 09.2014
Job overview
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Analyzed current information and helped develop plans to address needs.
- Tested integrated software and tools for data processing systems.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Resolved Internet and wireless and wired network access problems.
Education
California Institute of Arts And TechnologyCalifornia City, CA
Cisco Certified Network Associate (CCNA)
07.2023 - Current
Mountain View Home Health Training CentreFederal Way, WA
Health Care Assistance (HCA) from Health Education
01.2020 - 02.2020
Jomo Kenyatta University Nairobi,Kenya
Bachelor of Science from Business Information Technology
05.2012 - 11.2015
Skills
Computer networkingundefined
Certification
January 2020 to Present
Timeline
California Institute of Arts And Technology
Cisco Certified Network Associate (CCNA)
07.2023 - Current
Mountain View Home Health Training Centre
Health Care Assistance (HCA) from Health Education
01.2020 - 02.2020
Office Administrator/Office Assistant
Multiline Emporium Limited
11.2017 - 12.2019
Associate Data management Adminstrator
PKF Consulting LTD
02.2017 - 10.2017
I.T Intern,
PKF Consulting Limited
05.2015 - 08.2015
I.T Intern
The National Treasury Of Kenya Government
05.2014 - 09.2014
Jomo Kenyatta University
Bachelor of Science from Business Information Technology
05.2012 - 11.2015
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