Hi, I’m
Collins Mwangi
IT Specialist
Kent,WA
Summary
Responsible and reliable Information Technology (IT) Specialist with 2+ years’ experience in maintaining computer systems & implementing network configuration, troubleshooting technical issues, and documenting processes & performing diagnostic tests. Skilled at providing excellent customer service, collecting & entering data into digital databases, and managing multiple tasks simultaneously. Adept at using digital tools to monitor computer activity, and installing software & hardware updates in office environments.
Overview
6
years of professional experience
4
years of post-secondary education
2
Certifications
2
Languages
Work History
Multiline Emporium Limited
Office Administrator/Office Assistant
11.2017 - 12.2019
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Edited documents to improve accuracy of language, flow, and readability.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
PKF Consulting LTD
Associate Data management Adminstrator
02.2017 - 10.2017
Job overview
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
PKF Consulting Limited
I.T Intern,
05.2015 - 08.2015
Job overview
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Analyzed current information and helped develop plans to address needs.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Tested systems to identify root causes to problems and uncover bugs.
- Determined and resolved printer and networked copier outages.
- Replaced defective components and upgraded office equipment per technology plan.
- Installed application software and upgrades, virus protection, and drivers.
- Supported IT department in handling technology rollout and maintenance.
The National Treasury Of Kenya Government
I.T Intern
05.2014 - 09.2014
Job overview
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Analyzed current information and helped develop plans to address needs.
- Tested integrated software and tools for data processing systems.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Resolved Internet and wireless and wired network access problems.
Education
California Institute of Arts And TechnologyCalifornia City, CA
Cisco Certified Network Associate (CCNA)
07.2023 - Current
Mountain View Home Health Training CentreFederal Way, WA
Health Care Assistance (HCA) from Health Education
01.2020 - 02.2020
Jomo Kenyatta University Nairobi,Kenya
Bachelor of Science from Business Information Technology
05.2012 - 11.2015
Skills
Computer networkingWindowsMicrosoft WordCustomer ServiceMicrosoft OfficeNetwork Support
Help desk
Software troubleshooting
IT support (2 years)Desktop SupportActive DirectoryInbound phone call handling
Managing office supply inventory
Technical Support
Administrative support
Office administration
[Software] expertise
Certification
January 2020 to Present
Timeline
California Institute of Arts And Technology
Cisco Certified Network Associate (CCNA)
07.2023 - Current
Mountain View Home Health Training Centre
Health Care Assistance (HCA) from Health Education
01.2020 - 02.2020
Office Administrator/Office Assistant
Multiline Emporium Limited
11.2017 - 12.2019
Associate Data management Adminstrator
PKF Consulting LTD
02.2017 - 10.2017
I.T Intern,
PKF Consulting Limited
05.2015 - 08.2015
I.T Intern
The National Treasury Of Kenya Government
05.2014 - 09.2014
Jomo Kenyatta University
Bachelor of Science from Business Information Technology
05.2012 - 11.2015