Colson Wakamoto
Summary
Driven Restaurant Manager with a proven track record at Cluck Kitchen, excelling in team management and inventory control. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to increased efficiency. Skilled in POS system operation and staff management, embodying a passion for exceptional service.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Cluck Kitchen
02.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs.
- Monitored inventory of supplies and worked with sales reps to purchase orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Assisted in opening a brand new Cluck Kitchen in Redlands, California, which consisted of driving out to interview, hire, and train new team members.
Restaurant Team Member
Chick-fil-A
04.2018 - 01.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
High School Diploma -
Arnold O. Beckman High School
Tustin, CA06.2019
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
Timeline
Restaurant Manager
Cluck Kitchen
02.2021 - Current
Restaurant Team Member
Chick-fil-A
04.2018 - 01.2021
High School Diploma -
Arnold O. Beckman High School
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