Colten McDaniel
Bassett,VA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Cookout
Rocky Mount, Virginia
12.2023 - Current
- Managed daily store operations, ensuring compliance with health and safety standards.
- Trained and supervised team members to enhance customer service skills.
- Oversaw inventory management, maintaining optimal stock levels and organization.
- Implemented effective scheduling to maximize staff efficiency during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Merchandiser
Lowes Home Improvment
Martinsville, Virginia
07.2022 - 11.2023
- Organized product displays to enhance customer engagement and visibility.
- Collaborated with team members to execute promotional events and sales strategies.
- Analyzed customer feedback to improve product placement and selection.
- Implemented visual merchandising techniques to align with brand guidelines effectively.
- Maintained a clean and organized work environment at all times.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
Lumber Yard Manager
84 Lumber
Christiansburg, Virginia
08.2020 - 06.2022
- Supervised staff, providing guidance and training to enhance performance and teamwork.
- Coordinated inventory management, tracking stock levels and ordering supplies as needed.
- Maintained relationships with suppliers, negotiating terms and ensuring timely deliveries.
- Conducted regular inspections of equipment and tools, ensuring proper maintenance and functionality.
- Monitored employee performance and provided feedback as needed.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured compliance with safety regulations in the workplace.
- Conducted monthly audits of inventory accuracy to ensure accurate records were kept.
- Organized warehouse layout for optimal storage efficiency and accessibility.
- Learned lumber products and manufacturer differences to give customers sound advice on building materials.
- Loaded and unloaded materials like drywall, shingles, and plywood for customers.
- Handled customer purchases, processed paperwork, collected payments and organized deliveries.
Shift Lead Manager
Virginia Tech
Blacksburg, Virginia
05.2016 - 10.2020
Education
Waynesboro High School
Waynesboro, VASkills
- Inventory management
- Customer service
- Staff training
- Cash handling
- Team collaboration
- Conflict resolution
- Attention to detail
- Operations management
- Supply ordering
- Forklift operation
- Load securing
- Pallet jack
- Material handling
- Loader and unloader
Certification
- Serve safe
- Stop the bleed
Timeline
Store Manager
Cookout
12.2023 - Current
Merchandiser
Lowes Home Improvment
07.2022 - 11.2023
Lumber Yard Manager
84 Lumber
08.2020 - 06.2022
Shift Lead Manager
Virginia Tech
05.2016 - 10.2020
Waynesboro High School