Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Colten Smith

CO

Summary

Certified Hairstylist with extensive customer service background. Possesses a keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Ziggis Coffee
02.2022 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality products/services.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Assistant Manager

Ziggis Coffee
03.2022 - 11.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Education

Certificate - Cosmetology

TIGI Hairdressing Academy
Colorado Springs, CO
01.2024

Skills

  • Cash Handling
  • Opening and closing duties
  • Product Upselling
  • Friendly and outgoing
  • Adaptive and creative
  • Customer Retention
  • Chemical safety
  • Client consultation
  • Relationship building and management
  • Outstanding client retention
  • Quick Learner

Certification

  • Licensed Cosmetologist- March 2024

Timeline

Assistant Manager

Ziggis Coffee
03.2022 - 11.2022

Barista

Ziggis Coffee
02.2022 - Current

Certificate - Cosmetology

TIGI Hairdressing Academy

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Colten Smith