Dynamic entrepreneur with a proven track record excelling in customer relations and forklift operation. Spearheaded business growth through strategic planning and exceptional service, enhancing customer satisfaction and optimizing warehouse efficiency. Skilled in relationship building and problem-solving, achieving significant improvements in operational processes and financial management.
Overview
5
5
years of professional experience
Work History
Owner
Krew Rentals LLC
09.2020 - Current
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Implemented rental asset processes and cleanliness standards.
Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
Maximized rental income while minimizing expenses through effective planning and control.
Communicated effectively with owners about their vehicles we manage on their behalf, proposed plans and projections for vehicle revenue.
Owner
Rustic Road Sales Auction
11.2019 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
Maneuvered forklift safely in congested and confined areas using strapping and bracing techniques combined with proper balancing to prevent load shifting.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Education
Bachelor of Science - Business Management
Marian University
Indianapolis, IN
12.2015
Skills
Customer Relations
Business operations
Warehouse Operations
Forklift Operation
Safe driver
Problem-Solving
Shipment Processing
Equipment operations
Relationship Building
Verbal and written communication
Timeline
Owner
Krew Rentals LLC
09.2020 - Current
Owner
Rustic Road Sales Auction
11.2019 - Current
Bachelor of Science - Business Management
Marian University
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