Colton Bunner
Dover,OH
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Account Manager
Provia
11.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Customer Service
Provia
10.2021 - 11.2023
- Processes internal communications such as question orders, task lists, special order tracking, engineering tickets, and products needed for projects and other departments serving both internal and external customers
- Resolved customer complaints quickly and professionally to provide quality customer service.
- Serviced high volume of calls while providing excellent customer service.
- Managed weekly video series that highlights positivity and how to better strengthen a teams culture
Sales Associate
Ferris Chevrolet
11.2020 - 10.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Daily use of Customer Relationship Management System (VinSolutions) in managing all customer contact and keeping accurate records of contact
- Responsible for highlighting features, gathering information, and contrasting competitive models to help customers purchase a vehicle
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Parkway Honda
07.2019 - 11.2020
- Established ongoing relationships with new customers; providing excellent customer service during the purchase, and maintaining communication after the sell to ensure satisfaction
- Demonstrate knowledge of full Honda suite of Automobile products
- Facilitate sales process on new and preowned automobiles throughout Parkway stores inventory
- Process phone sales for all in bound calls through Vin-solutions
- Created a dedicated social media following through multiple marketing approaches
Education
Master of Arts - Coaching Education
Ohio University
Athens05.2018
BBA - Sports Management / Business
Ohio University
Athens, Ohio05.2017
Skills
- Business Development
- Customer training
- Territory Management
- Vendor Relations
- Account Servicing
- Project Management
- Sales Development
- Contract Negotiation
- Account development
- Market forecasting
- Sales Analysis
- Customer Service
Timeline
Account Manager
Provia
11.2023 - Current
Customer Service
Provia
10.2021 - 11.2023
Sales Associate
Ferris Chevrolet
11.2020 - 10.2021
Sales Associate
Parkway Honda
07.2019 - 11.2020
Master of Arts - Coaching Education
Ohio University
BBA - Sports Management / Business
Ohio University
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