Colton Butler
Dyersburg,TN
Summary
Customer-focused professional with experience spanning account management, technical leadership, and financial operations. Proven ability to manage client relationships, navigate insurance claim processes, and deliver clear communication across stakeholders. Skilled in leading technician teams to install, upgrade, and troubleshoot fiber optic and structured cabling systems, including CAT6, CAT6a, and CAT8. Experienced in implementing surveillance and networking technologies, training end users, and ensuring reliable system performance. Background in financial operations handling accounts payable, balancing daily ledgers, and processing transactions with accuracy. Strong record of adaptability across customer-facing, technical, and operational roles.
Overview
10
10
years of professional experience
Work History
Customer Account Manager
Southern Roofing and Renovations
09.2024 - 05.2025
- Updated client accounts based on changing markets.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Managed all client case and insurance paperwork using CRM.
Lead Technician
Network Communication Systems
04.2023 - 09.2024
- Implemented, configured, and optimized safety standards.
- Planned, scheduled, and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Tested components and systems to evaluate performance and identify concerns.
- Researched and implemented new technologies and equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tested systems, noting issues and completing preventive maintenance.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Technician
Central Technologies Inc.
01.2020 - 04.2023
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Demonstrated system use, maintenance and care to customers.
- Conferred with engineers and designers to investigate and solve failure issues.
- Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
- Estimated numerical length of runs during new service installations.
- Interpreted test information to resolve design-related problems.
Accounts Payables Specialist
Security Bank
01.2018 - 01.2020
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Input financial data and produced reports using Microsoft Excel.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Inspected account books and recorded transactions.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Issued and signed all banking related expense checks.
Customer Service Representative
Security Bank
06.2015 - 01.2018
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Education
No Degree - Science
Mississippi State University
Starkville, MSCertificate of Technical Studies - Microsoft IT Support Specialist
Coursera
06-2025
Certificate of Technical Studies - DeepLearning - DeepLearnAI
Coursera
06-2025
Certificate of Technical Studies - IBM Data Engineering
Coursera
06-2025
High School Diploma -
Dyersburg High School
Dyersburg, TN05-2014
Skills
- Performance analysis
- Implementation of business strategies
- Clear and concise communication
- Installation support and service management
- Diagnosing system issues
- Device setup expertise
- Skilled in MS Office tools
- Detail-oriented approach
- Analytical problem-solving
- Critical analysis
- System deployment
- Coding proficiency
Timeline
Customer Account Manager
Southern Roofing and Renovations
09.2024 - 05.2025
Lead Technician
Network Communication Systems
04.2023 - 09.2024
Technician
Central Technologies Inc.
01.2020 - 04.2023
Accounts Payables Specialist
Security Bank
01.2018 - 01.2020
Customer Service Representative
Security Bank
06.2015 - 01.2018
No Degree - Science
Mississippi State University
Certificate of Technical Studies - Microsoft IT Support Specialist
Coursera
Certificate of Technical Studies - DeepLearning - DeepLearnAI
Coursera
Certificate of Technical Studies - IBM Data Engineering
Coursera
High School Diploma -
Dyersburg High School
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