Colton Chapman
Wasilla,AK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager Apprentice Optician
National Vision
01.2022 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
- Strengthened customer relationships through timely communication about order status updates and appointment reminders.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Colony High School
Palmer, AK05.2017
Skills
- Recruiting and Interviewing
- Cost Reduction
- Employee Performance Evaluations
- Employee Scheduling
- Task Delegation
- Product and Service Knowledge
- Schedule Oversight
- Team Motivation
- Customer Relations
- Staff Development
- Quality control
- Sales expertise
Certification
- Optician Apprenticeship Training - I have my hours Complete and have completed 3 of the necessary tests for my licensure. I plan to be licensed by February of 2024.
Timeline
Assistant Manager Apprentice Optician
National Vision
01.2022 - Current
High School Diploma -
Colony High School
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