Colton Clark

Minnesota

Summary

Student with foundational knowledge in Information Technology, hands on experience gained through academics and internships. Demonstrates strong teamwork, problem solving, and customer service skills. Excited to start an internship to contribute meaningfully to a team with commitment and drive. Graduating in May with only 3 credits left to obtain AS degree in Information Technology.

Overview

years of professional experience

Work History

IT Help Desk

ROCORI School District

09.2023 - 06.2024

Worked with a small team tasked with providing high quality IT support for over 2,500 students and staff each with company laptop.
Used ticketing software to efficiently handle issues, displaying strong customer service skills
Learned and adapted quickly to new technology and software applications.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Experience

Kwik Trip Inc.

07.2020 - Current

Promoted high level of guest satisfaction through genuine, enthusiastic, and friendly interactions to an average of 1,700 guests per day.
Learned and implemented customer service techniques to provide the best service possible.
Lead store meetings about the importance of safety and new policies to be implemented.
Oversee the entire store safety, supervising company safety policies with 3+ years in a row with zero OASHA recordable injuries.

Live Video Production Intern

Reach Communications

07.2023 - Current

Set up and operate camera/visual equipment valued over $300,000 at a high level for numerous events.
Set up and tare down lighting rig with 50+ intelligent lights.
Learned as much as possible in the audio/visual field.

Education

Bachelor of Science - Information Technology

M State Community And Technical College

Moorhead, MN

05-2027

Skills

Customer Support
Microsoft Office 365 Suite
Apple Mac and Microsoft OS

Python
Ticketing Software
Enterprise IT Networking