Colton Faulk
Breaux Bridge,LA
Summary
Dedicated Professional with strong customer service and communication skills. Led teams in daily operations while ensuring high standards of guest satisfaction. Committed to mentoring new staff and resolving complaints effectively to enhance overall guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
Margaritaville
Breaux Bridge, LA
06.2025 - 04.2026
- Led the pool staff in daily operations, while ensuring efficient mandatory task, and customer satisfactory.
- Trained and mentored new staff on company standards, park standards, and managers standards.
- Assisted in coordinating shift schedules to produce workforce productivity and coverage.
- Resolved customer complaints effectively, while enhancing overall guest's experience and retention.
- Assisted in recruitment with my managers, and supervisors to build a team.
Pool Staff
Margaritaville
Breaux Bridge, LA
05.2024 - 06.2025
- Provided exceptional customer service to our guest while, addressing issues, and resolving the issues efficiently.
- Contributed to team meetings by sharing insights on customer feedback from prior shift's, and operational improvements.
- Established positive relationships with customers and other staff members.
- Greeted guests and assisted with variety of questions to ensure our guests happiness.
- Assisted other staff members, supervisors, and managers on projects to make sure the pool reaches it's full potential.
Education
High School Diploma -
Cecilia High School
Cecilia, LA03.2026
Skills
- Attention to detail
- Customer focus
- Mentoring and teaching
- Teamwork and collaboration
- Staff training
- Problem-solving
Certification
CPR certified, and Lifeguard certified
Timeline
Team Lead
Margaritaville
06.2025 - 04.2026
Pool Staff
Margaritaville
05.2024 - 06.2025
High School Diploma -
Cecilia High School