Colton Friesen
Barboursville,VA
Summary
With lots of experience in customer service and food service, seeks to work with efficiency and kindness in order to ensure that customers/guests are able to walk away from their experience with the best possible impression. Hardworking and willing to adapt to constructive criticism.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Jimmy John's
12.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Customer Service and order/taking both in-person and over the phone.
Guest Advocate
Target
05.2023 - 08.2024
- Worked with POS and Self-Checkout.
- Worked at the Guest Service counter, assisting guests with their needs and inquiries quickly.
- Worked the checkout lanes, keeping up a high speed of service whilst remaining friendly and welcoming to guests.
Front of House Employee
Chick-fil-A
11.2020 - 06.2022
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Took orders with a warm and friendly manner, whilst keeping up with heavy lines.
- Cleaned bathrooms, floors, counters, and tables.
- Assisted guests with pick-up orders and issues with their mobile app accounts.
Education
Bachelor of Arts - English
James Madison University
Harrisonburg, VA05-2026
Skills
- Warm and Friendly Guest Service Skills
- Adaptability to fast-paced work environments
- Adaptability to shifting responsibilities throughout a shift
- Speed and efficiency whilst taking orders
- Cooperation with Co-workers to best complete necessary tasks
Timeline
Delivery Driver
Jimmy John's
12.2024 - Current
Guest Advocate
Target
05.2023 - 08.2024
Front of House Employee
Chick-fil-A
11.2020 - 06.2022
Bachelor of Arts - English
James Madison University
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