Summary
Overview
Work History
Education
Skills
Timeline
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Colton Jensen

Worley,ID

Summary

Driven by a results-focused approach, I enhanced client satisfaction and retention at Visjon Biologics through exceptional service and problem-solving skills. My background in troubleshooting and repair, coupled with a positive attitude, has led to significant achievements in field service and account management, including a notable increase in sales revenue.

Overview

14
14
years of professional experience

Work History

Account Manager

Visjon Biologics
01.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Negotiated prices, terms of sale and service agreements.
  • Increased sales revenue by identifying and pursuing new business opportunities.

Contract Crop Insurance Adjusters

NAU Country Insurance, Global AG, Great American
03.2017 - 01.2023
  • Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
  • Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
  • Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.

Field Service Technician

Bonavista Energy
02.2010 - 08.2017
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Installed new equipment and explained operation and routine maintenance protocols.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Oil and Gas pipeline Production Operations Technician.

Education

High School Diploma -

WR Myers Highschool
Taber, AB, Canada
06.2002

Skills

  • Problem-Solving
  • Troubleshooting and repair
  • Positive Attitude
  • Field Repairs

Timeline

Account Manager

Visjon Biologics
01.2023 - Current

Contract Crop Insurance Adjusters

NAU Country Insurance, Global AG, Great American
03.2017 - 01.2023

Field Service Technician

Bonavista Energy
02.2010 - 08.2017

High School Diploma -

WR Myers Highschool

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Colton Jensen