COLTON MCPHERON

• Oversaw operational activities to maintain brand standards and enhance guest satisfaction across all hotel departments.
• Cultivated a positive work environment by leading, training, and mentoring employees to ensure exceptional guest service delivery.
• Engaged with corporate clients, travel agents, and group organizers to enhance collaboration and increase booking opportunities.
• Established and nurtured relationships with local enterprises and attractions to bolster business growth and community presence.

• Monitored and maintained accurate inventory levels to support efficient front desk and kitchen functions.
• Oversaw all aspects of invoice handling to maintain accurate financial records.
• Developed and assigned weekly schedules to enhance operational efficiency within the hotel.
• Enhanced workforce capabilities by delivering targeted training and mentorship to employees.
• Managed employee responsibilities and scheduling to optimize service delivery and customer satisfaction.
• Implemented corrective measures and ensured employee accountability to maintain quality standards.

• Administered daily operational functions, prioritizing customer service excellence and satisfaction levels.
• Commended high-performing team members to elevate workplace morale and support increased productivity levels.
• Advised and supported staff in mastering problem resolution techniques while ensuring adherence to company policy guidelines.
• Facilitated successful onboarding programs for new hires, enhancing their integration into the company. Created precise job descriptions that clarified expectations and responsibilities.
• Collaborated with executive team to identify and implement strategies that drive revenue increase and streamline processes.
• Supervised daily opening and closing tasks, including register setup and thorough cash drawer audits to maintain financial integrity.

Created structured weekly schedules and allocated tasks to maintain seamless store functionality.

• Cultivated a knowledgeable team by providing structured training sessions and personalized mentoring support.
• Coordinated employee activities and time allocation to improve overall customer interaction quality.
• Monitored employee performance and resolved issues to consistently achieve excellence in standards.

Directed the execution of floor sets aligned with plan-o-grams, ensuring a visually appealing and organized store environment.