Colton Reed
Charlotte,NC
Summary
Proactive server and manager with a proven track record in team collaboration and operational efficiency. Skilled in training new employees and optimizing guest satisfaction through effective service protocols.
Overview
8
8
years of professional experience
Work History
Server/Bartender Supervisor
KITTY DARE
Atlanta, GA
05.2025 - 02.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu knowledge and service protocols.
- Managed table assignments to optimize seating efficiency and guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Manager
Hello, Sailor
Cornelius, NC
06.2024 - 03.2025
- Led staff training initiatives, enhancing team performance and operational efficiency.
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
NASM Personal Trainer
Golds Gym
Charlotte, NC
02.2024 - 11.2024
- Designed personalized fitness programs tailored to individual client goals and needs.
- Instructed clients on proper exercise techniques to ensure safety and effectiveness.
- Conducted fitness assessments to track progress and adjust training plans accordingly.
- Led group classes, fostering a motivating environment for participants of various skill levels.
Server/Bartender
Haberdish
Charlotte, NC
10.2020 - 12.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on restaurant protocols and menu knowledge.
Hardscape's Laborer
Carolina Sod Installations
Concord, NC
06.2018 - 08.2020
- Operated heavy machinery for sod installation and land preparation.
- Assisted in laying sod, ensuring uniformity and proper alignment.
- Conducted site assessments to determine soil conditions and requirements.
- Trained new laborers on safety protocols and equipment usage.
Education
Associate of Science - Fire Science
Central Piedmont Community College
Charlotte, NC08.2020
Skills
- Guest engagement
- Memory retention
- Safe food handling
- Wine service
- Point of sale (POS) system operations
- Customer feedback management
- Server training
- Excellent communication
- Team collaboration
- Menu memorization
- Customer service
- Strong work ethic
Timeline
Server/Bartender Supervisor
KITTY DARE
05.2025 - 02.2026
Manager
Hello, Sailor
06.2024 - 03.2025
NASM Personal Trainer
Golds Gym
02.2024 - 11.2024
Server/Bartender
Haberdish
10.2020 - 12.2023
Hardscape's Laborer
Carolina Sod Installations
06.2018 - 08.2020
Associate of Science - Fire Science
Central Piedmont Community College