COLTON ROMERO
Las Vegas,NV
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Circa Sports
Las Vegas, NV
09.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered emails from customers inquiring about wagers, account information, and any other questions that they might have.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
National Account Executive
International Sports Management
09.2023 - 08.2024
- Negotiated and closed complex sales contracts with Fortune 500 companies
- Successfully initiated cold calls to generate leads and schedule appointments with potential clients
- Achieved and exceeded weekly and monthly call targets to drive sales and contribute to revenue growth
- Demonstrated exceptional communication skills in pitching national sporting events over the phone
- Made over 150 cold calls each day
Administrative Assistant
Caesars Sports Book
02.2022 - 10.2022
- Assisted sports books around the nation with customer account creations and problems
- Directed phone calls to specific departments and handled calls myself
- In charge of making sure withdrawals for customers' followed company policies
- Helped customers' directly with any problem they were experiencing
- Used specific applications to make sure bets, withdrawals and writers were all correct
- Assisted the manager in a variety of different projects
Film and Recruiting Intern
Florida Atlantic University Football
08.2021 - 02.2022
- Evaluated recruits that the team was tracking
- Helped run and manage FAU Football Twitter page
- Created my own reports for specific recruits that coaches asked me to do
- Tracked and added transfer portal athletes to data bases
- Created transfer portal recruitment tabs in ARMS
- Collected recruitment data such as offers, GPA, height and weight, contacts, and profile pictures into various data bases such as ARMS and Google docs
- Used Zcruit to find potential players
- Operated gameday recruitment procedures
- Filmed practice when the staff was short-handed
- Cut game film of recruits who the team was tracking on XOS
- Tracked high school game results and stats for recruits we were tracking
- Worked multiple junior days
- Entered information into the team's JumpForward data base
- Created depth charts for several coaches based on position
- Performed any additional tasks that coaches and personnel asked of me
Recruiting Intern
University of Colorado Boulder Football
Boulder , CO
01.2018 - 07.2019
- Cut game film of recruits who the team was tracking on XOS.
- Tracked high school game results and stats for recruits we were tracking.
- Worked multiple junior days.
- Entered information into the team's JumpForward database.
- Created depth charts for several coaches based on position.
- Performed any additional tasks that coaches and personnel asked
- of me.
- Operated game-day recruitment procedures with over 150+ student athletes and their families each game.
- Updated University of Colorado football recruiting Twitter and Instagram pages daily.
Film Intern
University of Colorado Football
03.2019 - 05.2019
- Operated game-day recruitment procedures with over 150+ student athletes and their families each game
- Updated University of Colorado Football Recruiting Twitter and Instagram page daily
- Filmed Spring football practice three times a week
- Transferred the film from camera to coaches' files on XOS
- Filmed the spring football game
Education
Bachelors of Arts - Communication
University of Colorado Boulder
Boulder08.2021
Skills
- Account updating
- Customer consulting
- Payment processing
- Microsoft Excel
- Customer relations
- Live chat support
Timeline
Customer Service Representative
Circa Sports
09.2024 - Current
National Account Executive
International Sports Management
09.2023 - 08.2024
Administrative Assistant
Caesars Sports Book
02.2022 - 10.2022
Film and Recruiting Intern
Florida Atlantic University Football
08.2021 - 02.2022
Film Intern
University of Colorado Football
03.2019 - 05.2019
Recruiting Intern
University of Colorado Boulder Football
01.2018 - 07.2019
Bachelors of Arts - Communication
University of Colorado Boulder
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