Colton Schwalk
Amarillo
Summary
Experienced professional adept at monitoring key performance metrics and enhancing team productivity in dynamic environments. Proven track record of driving performance and quality improvements over several years. Strong leadership capabilities with a focus on motivating teams to achieve their best results.
Overview
5
5
years of professional experience
Work History
Office Administrator
Outlaw Hail Company
01.2023 - Current
- Coordinated customer appointments and team tasks, supporting 10 to 15 clients daily and ensuring smooth workflow and high client satisfaction.
- Coordinated schedules and appointments for staff and clients to enhance productivity.
- Maintained detailed records to monitor customer service history and facilitate effective follow-up.
- Managed office supplies and inventory for efficient operations at Outlaw Hail Company.
- Assisted in preparing and processing documents for insurance claims related to hail damage.
Substitute Teacher
Bushland Independent School District
08.2022 - 01.2023
- Implemented classroom management and instructional strategies to enhance student engagement and learning in classes of 15 to 35, creating a positive and productive environment
- Executed curriculum and lesson plans provided by absent teacher to ensure continuity of education
- Enhanced communication and adaptability skills by addressing diverse student needs in classroom settings.
Senior Teller
Happy State Bank
12.2020 - 06.2022
- Processed 60 to 100 daily customer transactions, including deposits, withdrawals, loan payments, money transfers, and cashier checks, ensuring accurate and efficient service
- Resolved 95% of customer inquiries on first contact, significantly enhancing customer satisfaction and loyalty
- Maintained detailed records to ensure compliance with financial policies, contributing to overall operational integrity
Education
Bachelor of Science - General Studies
West Texas A&M University
Canyon, TX05.2024
A.S. - Mass Media
Amarillo College
Amarillo, TX05.2020
Skills
- Office management
- Document preparation
- Appointment scheduling
- Record keeping
- Data entry
- Customer relationship management
- Customer service
- Time management
- Problem solving
- Team collaboration
- Adaptability
- Effective communication
Timeline
Office Administrator
Outlaw Hail Company
01.2023 - Current
Substitute Teacher
Bushland Independent School District
08.2022 - 01.2023
Senior Teller
Happy State Bank
12.2020 - 06.2022
Bachelor of Science - General Studies
West Texas A&M University
A.S. - Mass Media
Amarillo College