Colton Williams
Dallas ,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
H-E-B Grocery
02.2024 - Current
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Aided in the training of new warehouse personnel, sharing best practices and providing guidance when needed.
Warehouse Associate
Amazon
09.2023 - 02.2024
- Operated forklift carrying cages of product, putting away onto proper shelving and picking orders.
- Received product, ensuring order accuracy, then transported into cages for stowing.
- Prepared orders for shipment by packing and labeling merchandise.
- Contributed to team goals with consistent punctuality, reliability, and adherence to performance standards.
Tech Support/Customer Service
Community Internet Providers
05.2023 - 07.2023
- Helped large volume of customers by phone and email, maintaining a positive attitude and focus on customer satisfaction.
- Encouraged customer loyalty through efficient resolution of disputes and complaints.
- Provided tech support utilizing troubleshooting techniques to diagnose and resolve inquiries.
- Assisted customers in managing accounts, processing online payments and securing sensitive information.
Keyholder/Support Lead
Spring Market
11.2022 - 05.2023
- Completed opening and closing procedures, including counting cash drawers and balancing totals.
- Unloaded truck deliveries, broke down pallets and stocked merchandise, pricing and labeling items.
- Operated equipment such as a baler, to compress and discard trash.
- Used industrial cleaning products, following safety procedures to sanitize store.
Warehouse Team Leader
Ryan Herco Flow Solutions
07.2020 - 07.2022
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Manually and mechanically loaded and unloaded materials from pallets, skids and trucks.
- Completed on-time deliveries by choosing efficient routes, practicing DOT safety regulations, including vehicle inspections.
- Measured, cut and transported piping and tubes, made to customer order.
Education
High School Diploma -
Kaufman High School
05.2019
Skills
- Customer Service
- Technical Support
- Store Operations
- Product and Service Sales
- Complex Problem-Solving
- Health and Safety Compliance
- POS System Operations
- Heavy-Machinery Operation
- Material Handling
- DOT Regulations
- Merchandise Display
- Quality Control
Education
Kaufman, TX
Contact
Dallas , TX 75287
Timeline
Warehouse Associate
H-E-B Grocery
02.2024 - Current
Warehouse Associate
Amazon
09.2023 - 02.2024
Tech Support/Customer Service
Community Internet Providers
05.2023 - 07.2023
Keyholder/Support Lead
Spring Market
11.2022 - 05.2023
Warehouse Team Leader
Ryan Herco Flow Solutions
07.2020 - 07.2022
High School Diploma -
Kaufman High School
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