Columba Rojo
Yuma,AZ
Summary
Experienced professional ready to contribute immediately with a strong work ethic and exceptional ability to learn. Fully authorized to work in the United States for any employer.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
ACT call Center Technologies
07.2022 - Current
- Call center, calling customers and being able to help them with there accounts
DERS Adjudicator Specialist Interviewer 2
Arizona State Unemployment
07.2021 - 01.2022
- Interview Clients in regard to their case, while being able to find and gather information and putting it together to be able to make a determination on each case
- Multitask make calls to clients for interview, as well to the Employer
- Answer calls from clients and help them with their questions in the process
- Reviewing and looking for the right information possible in regard to each case, by using our resources, like the UI Hub, UI Procedures, looking for the best determination under the different Articles that best suit each case
- Being able to use the Mini Training Handbook, as well as the UI Broadcast, and follow procedures for each case as they are all unique on their own
- Complete the interview process, while entering data on a computer and accessing multiple screens
- Know how to use Google Meet and Zoom for meetings, and to be able to work with my team members as well as being able to help each other
ITN operator
ARIZONA WESTERN COLLEGE
07.2012 - 08.2021
- For the ITN Department Interactive Television Network, as well as part-time secretary
- In charge of making ITN Class room schedules, and making sure they are to start in the correct rooms as well as insuring that the workers know which classes they are to run and for which instructors, run meetings and make sure our schedules are up to date
- I work with Microsoft Outlook 2016 for emails and saving meetings into calendar
- Have also been working through Zoom for meetings as well as connecting to classes with the instructors assisting them that the equipment is working properly while classes are being transmitted via Zoom
Assistant Manager
All Secure Self Storage
10.2019 - 07.2021
- Assistant Manager, rent space units to new and existing tenants, also show the units to the customers when one becomes available
- Collect rent throughout the month, send invoices through faxing, email, and or mail when needed to
- Also send out late notices to tenants, answer phone calls when needed to take a payment, as well as when customers are looking to rent a storage unit
- Call to remind the tenants before their payments do only to those who wish to receive a reminder
- Clean and make sure bathroom and office is clean, and well as sanitized
Customer Service Representative
KOHL'S
03.2011 - 07.2012
- With questions, helped them search for an Item or direct them to the department they where looking for, as well as helping them with the Kohl's in store Kiosk for ordering online when item was not in store
- Made sure to attend customers at the check outline, as well as cleaning my department area, such as folding clothes, making sure they where properly on hangers, and bringing the merchandise to the front of the shelf when getting empty
Education
Associate's degree - Paralegal Studies
ARIZONA WESTERN COLLEGE
Yuma, AZ12.2020
Skills
- QuickBooks
- Google Docs
- Microsoft Outlook
- Microsoft Excel
- Paralegal
- Cash handling
- Microsoft Powerpoint
- Customer Service
- Receptionist
- Excel
- Communications
- Bilingual
- Microsoft Word
- Multi-line phone systems
- Documentation review
- Computer literacy
- Writing skills
- Virtual GUIDE
- CCRS
- ARRA
- Multi Tasker
Additional Information - Skills And Abilities
- Know how to use Microsoft Excel 2010, as well as Word, PowerPoint.
- Google Docs
- Virtual GUIDE
- CCRS
- ARRA
- Multi Tasker
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
ACT call Center Technologies
07.2022 - Current
DERS Adjudicator Specialist Interviewer 2
Arizona State Unemployment
07.2021 - 01.2022
Assistant Manager
All Secure Self Storage
10.2019 - 07.2021
ITN operator
ARIZONA WESTERN COLLEGE
07.2012 - 08.2021
Customer Service Representative
KOHL'S
03.2011 - 07.2012
Associate's degree - Paralegal Studies
ARIZONA WESTERN COLLEGE
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