Comekia Atwood
Baton Rouge,United States
Summary
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes.
Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Courier
Ryder Logistics
Baton Rouge
01.2024 - Current
- Loaded and unloaded cargo from trucks, vans, and containers.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Communicated with customers to coordinate delivery times.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Delivered items to residential addresses within specified time frames.
- Provided excellent customer service by answering questions about delivery status.
- Assessed size, weight, and special handling requirements of each package.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Collected payments from customers upon delivery of goods as required.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Managed inventory control system to track stock levels at various locations.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Reported any accidents or incidents involving self or others immediately following incident.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Responded quickly to emergency situations requiring immediate action.
- Coordinated parcel delivery using strong time management skills.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Documented pickups and deliveries and submitted reports after shift.
- Checked and secured package loads before deliveries.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Quickly responded to customer inquiries to improve business relationships.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Adjusted routes in real-time based on traffic conditions or customer requests.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
- Assisted in the sorting and preparation of packages for next-day deliveries.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Scanned inbound and outbound packages to sort for destination.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Maintained adherence to stringent delivery deadlines.
Dispatcher
Republic Services
Baton Rouge
08.2022 - 08.2024
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Managed daily delivery and work schedules to maximize coverage.
- Tracked changes in computer system to keep records current and accurate.
- Investigated and resolved customer and vendor issues to retain business.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Recorded results of service calls to create report summaries for senior management.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Documented services performed, operations information, and dispatch details in system.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received or prepared work orders.
- Advised personnel about accidents, weather conditions or other hazards.
- Recorded and maintained files or records of customer requests, work or services performed.
- Relayed work orders, messages or information using telephones or two-way radios.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Arranged for repairs to restore service and schedules.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Worked with routing specialists, route managers and service department to optimize routes.
- Ordered supplies or equipment to issue to personnel.
- Oversaw communications within assigned territories.
Phlebotomist
Women’s Hospital
Baton Rouge
09.2020 - 08.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Performed quality control tests on collected specimens.
- Responded quickly and effectively to emergency situations.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Scheduled appointments and managed patient flow to minimize wait times.
- Conducted quality control checks to ensure the accuracy of test results.
- Collaborated with laboratory personnel to resolve specimen issues.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Educated patients on specimen collection procedures and post-draw care.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Entered patient information and test orders into computer systems accurately.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
Inventory Specialist
XPO Logistics
Port Allen, Louisiana
02.2018 - 09.2020
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Ensured proper storage conditions for all items in the warehouse.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Created reports on inventory activity, shortages, overages..
- Managed purchase orders with vendors to maintain optimal stock levels.
- Organized regular cycle counts to identify any potential issues early on.
- Utilized barcode scanners to quickly update inventories in the system.
- Researched new suppliers for cost savings opportunities when needed.
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Collaborated with other departments to coordinate replenishment activities as required.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Performed root cause analysis of variances between actual vs expected results.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Provided support during internal audits related to material management processes.
- Liaised with logistics personnel regarding shipping schedules and order fulfillment.
- Responded promptly to requests from customers regarding product availability.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Inspected incoming materials for damage.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Monitored database system to prepare and deliver customer orders on time.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Managed inventory levels to ensure optimal stock at all times.
- Trained new employees on inventory management practices and procedures.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Customer Service Representative
Associated Grocers Inc.
Baton Rouge, Louisiana
02.2015 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Certification -
Phlebotomy Training Specialty
Baton Rouge, Louisiana05-2023
Associate of Science -
Delta College of Arts And Sciences
Baton Rouge, Louisiana06-2001
High School Diploma -
Brusly High School
Brusly, LA05-2000
Skills
- Attention to confidentiality
- Delivery payment collection
- Coordinating efficient routes
- Business processes and procedures
- Local routes
- Delivery and pickup
- Handheld scanning devices
- Returns pickup
- Item tracking
- Dispatch
- Delivering time-sensitive specimens
- Package pickup and delivery
- Excellent driving skills
- Processing samples
- Delivery transport
- Loading and unloading
- Lab specimen transport
- Sorting
- GPS and route planning
- Punctuality and reliability
- Courier training
Timeline
Courier
Ryder Logistics
01.2024 - Current
Dispatcher
Republic Services
08.2022 - 08.2024
Phlebotomist
Women’s Hospital
09.2020 - 08.2022
Inventory Specialist
XPO Logistics
02.2018 - 09.2020
Customer Service Representative
Associated Grocers Inc.
02.2015 - 01.2018
Certification -
Phlebotomy Training Specialty
Associate of Science -
Delta College of Arts And Sciences
High School Diploma -
Brusly High School