Concepcion Aguilar
Raleigh,NC
Summary
Dynamic professional with a proven track record in customer service and problem-solving abilities, honed across roles from Feeders Pet Supply to H2OBX. Excelled in guest relations and point of sale implementation, enhancing customer satisfaction and operational efficiency. Skilled in team leadership and conflict resolution, consistently achieving positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Store Associate
Feeders Pet Supply
Cary, NC
03.2024 - Current
- Prepared merchandise for purchase.
- Answered incoming calls regarding product inquiries or orders.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed sales transactions accurately and efficiently at the cash register.
- Assisted customers with product selection, pricing and availability.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Performed daily opening and closing procedures for store operation.
- Assisted with loading and unloading deliveries from vendors.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Computed purchases and received and processed cash or credit payment.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Followed precise feeding instructions and schedules for animals under care.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
Disney College Program Intern
Walt Disney World
Orlando, FL
09.2022 - 12.2022
- Responded promptly to customer inquiries via phone.
- Organized merchandise displays in retail stores to ensure optimal presentation.
- Performed cashier duties such as ringing up sales, processing payments, and counting money.
- Created a welcoming environment for guests by greeting them upon arrival and providing directions when needed.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Maintained a positive attitude and professional demeanor at all times.
- Cleaned ECVs and strollers to achieve sanitary compliance with park regulations.
Babysitter
Self-employeed
Columbia, NC
08.2020 - 11.2022
- Helped complete homework, school projects and chores.
- Responsibly watched children while parents were out.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Remaining alert at all times while caring for multiple children simultaneously.
Guest Services Receptionist
H2OBX
Powells Point, NC
05.2021 - 09.2022
- Responded to customer inquiries regarding available services, ticket prices, hours of operation.
- Provided information about waterpark policies and regulations.
- Operated cash registers to process admission fees and other purchases made by customers.
- Provided knowledgeable service when answering questions and greeted customers with friendly demeanor.
- Sold tickets and collected additional fees from customers for special services.
- Handed out flyers and announced information to patrons to generate interest in a new attraction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
House Cleaner
Village Realty
Nags Head, NC
06.2017 - 05.2022
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Swept, mopped, vacuumed and polished floors of all types.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Inspected furniture for damage or stains in between guest stays.
Education
Bachelor of Science - Organismal Biology
Fayetteville State University
Fayetteville, NC12-2024
Associate of Science - Science
College of The Albemarle
Elizabeth City, NC06-2022
High School Diploma -
Columbia High
Columbia, NC11-2019
Skills
- Return processing
- Product display
- Product support
- Point of sale implementation
- Team leadership
- Customer assistance
- Conflict resolution
- Guest relations
- Cash handling experience
- Patience and tolerance
- Basic accounting
- Complaint handling
- Customer service
- Problem-solving abilities
Accomplishments
- Academic Honor Roll
- Atlantic 5 All-Conference Softball 2nd Team
- Magna Cum Laude
Timeline
Store Associate
Feeders Pet Supply
03.2024 - Current
Disney College Program Intern
Walt Disney World
09.2022 - 12.2022
Guest Services Receptionist
H2OBX
05.2021 - 09.2022
Babysitter
Self-employeed
08.2020 - 11.2022
House Cleaner
Village Realty
06.2017 - 05.2022
Bachelor of Science - Organismal Biology
Fayetteville State University
Associate of Science - Science
College of The Albemarle
High School Diploma -
Columbia High
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