Concepcion Angelica Guerra
El Paso
Summary
Dynamic supervisor with a proven track record at H&A Taxes, excelling in strategic planning and complex problem-solving. Enhanced team efficiency through effective coaching and employee development, while implementing quality control measures that improved service delivery. Committed to fostering a productive work environment and driving continuous improvement initiatives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Supervisor
H&A Taxes
01.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Botanica Yemaya & Chango
Supervisor's Title
01.2015 - Current
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Riverside High School
El Paso, TXSkills
- Schedule development
- Complex Problem-solving
- Task delegation
- Employee motivation
- Business administration
- Customer service
- Analytical thinking
- Training and mentoring
- Policy enforcement
- Expectation setting
- Staff management
- Coaching and mentoring
- Strategic planning
- Inventory control
- Staff education
- Financial management
- Business development
- Negotiation
- Quality control
- Operations management
- Contract management
- Employee development
- Team building
Languages
Spanish
Full Professional
Timeline
Supervisor
H&A Taxes
01.2017 - Current
Botanica Yemaya & Chango
Supervisor's Title
01.2015 - Current
High School Diploma -
Riverside High School
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