Coneshia Williams Revis
Pinetops,NC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Skills Creations
Pinetops
08.2011 - 12.2016
- Provided compassionate and personalized support to individuals with disabilities, enhancing their quality of life through daily assistance and encouragement.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and medication management, promoting their health and well-being.
- Maintained accurate documentation of client progress and care activities, ensuring compliance with state regulations and organizational standards.
- Utilized communication and behavior management techniques to effectively address challenging behaviors, enhancing client interactions.
- Monitored and reported changes in client behavior and health status to appropriate professionals, ensuring timely intervention and support.
- Implemented safety protocols and emergency procedures to ensure a secure environment for clients and staff alike.
- Engaged with families and caregivers to provide support and education on client needs and resources available in the community.
- Coordinated transportation and logistical support for clients to access community services and recreational opportunities.
Customer Care Representative
Everise
IL
03.2021 - 05.2022
- Provided exceptional customer service by addressing inquiries and resolving issues, ensuring customer satisfaction and loyalty.
- Conducted thorough follow-ups with customers to ensure resolution of issues and gather feedback for continuous improvement.
- Managed high volumes of customer inquiries through various channels, maintaining a professional and composed demeanor in all interactions.
- Resolved escalated complaints efficiently by applying problem-solving skills and maintaining a positive customer relationship.
- Documented customer interactions and resolutions in accordance with company policies, ensuring compliance and data integrity.
- Maintained a high level of professionalism and empathy when dealing with difficult customers, resulting in positive outcomes.
- Utilized CRM systems to track customer interactions and ensure timely follow-up.
Team Leader
ABB
Pinetops
01.2023 - Current
- Collaborate with team members to increase efficiency and productivity on the production line.
- Read job orders to determine product specifications and tooling instructions.
- Communicate with leadership members through Teams and emails.
- Enter daily production information through Microsoft Office (Excel and Word).
- Developed and implemented training programs, enhancing team skills and operational efficiency.
Education
Associate of Science - Health Information Technology
Edgecombe Community College
Tarboro, NC05.2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Documentation and reporting
- Work planning
- Complex Problem-solving
- Goal setting
- Quality improvement
- Overseeing daily activities
Timeline
Team Leader
ABB
01.2023 - Current
Customer Care Representative
Everise
03.2021 - 05.2022
Direct Support Professional
Skills Creations
08.2011 - 12.2016
Associate of Science - Health Information Technology
Edgecombe Community College