CONIESHA HUTCHERSON
Aurora,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Alight Solutions
05.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Customer Service Representative/Concierge
Bozzuto Management Company
12.2021 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Lobby Attendant
BlueLine Security Services, LLC, CONIESHA HUTCHERSON
07.2020 - 11.2021
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
North Lawndale College Prep
Chicago, ILSkills
- Business Development Understanding
- Order Fulfillment
- Active Listening
- Sales Expertise
- Microsoft Word
- Credit Card Payment Processing
- Customer Relations
- Retail Sales Customer Service
- Call Center Operations
- Critical Thinking
- Order Processing
Timeline
Customer Care Representative
Alight Solutions
05.2022 - Current
Customer Service Representative/Concierge
Bozzuto Management Company
12.2021 - 12.2022
Lobby Attendant
BlueLine Security Services, LLC, CONIESHA HUTCHERSON
07.2020 - 11.2021
High School Diploma -
North Lawndale College Prep
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