Keisha Johnson
Nantucket,MA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
Work History
Cook
Town of Nantucket (Our Island Home)
Nantucket, MA
10.2024 - Current
- Prepare meals following health and safety regulations consistently.
- Collaborate with team members to maintain kitchen cleanliness and organization.
- Assist in menu planning by suggesting seasonal ingredients and recipes.
- Conduct quality checks on ingredients before use in meal preparation.
- Clean kitchen equipment, surfaces, utensils and dishes.
- Maintain a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operate grills, fryers and broilers to cook items to quality guidelines.
Process Guide
Amazon LLC
Rock Tavern, New York
10.2021 - 07.2024
- Trained new employees on equipment usage and operational best practices.
- Assisted in troubleshooting equipment issues to minimize downtime during operations.
- Communicated effectively with staff at all levels regarding process updates.
- Trained personnel on newly implemented processes or updated existing ones.
- Trained new employees on company policies, job duties, and performance expectations.
Owner/Operator
Ubuntu Restaurant and Grill
Newburgh , NY
02.2018 - 06.2021
- Oversaw staff scheduling and training for optimal service.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Trained new cooks on food preparation techniques and kitchen standards.
- Prepared meals following health and safety regulations consistently.
Education
Associate of Applied Science - Business And Managerial Economics
SUNY Orange
Newburgh , NY 08.2013 - 06.2015
General Equivalency Diploma
Newburgh , NYSkills
- Appointment scheduling
- Office administration
- Front desk operations
- Team collaboration
- Communication skills
- Multitasking abilities
- Professional demeanor
- Telephone etiquette
- Data entry
Timeline
Cook
Town of Nantucket (Our Island Home)
10.2024 - Current
Process Guide
Amazon LLC
10.2021 - 07.2024
Owner/Operator
Ubuntu Restaurant and Grill
02.2018 - 06.2021
Associate of Applied Science - Business And Managerial Economics
SUNY Orange
08.2013 - 06.2015
General Equivalency Diploma