Conneitrice Anderson
Riverview,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Othropaedic Administrative Assistant
Mississippi Sports Medicine And Orthopaedic Center
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
- Customized patient education materials to address diverse needs of clinic's patient population, enhancing understanding and engagement.
- Enhanced patient satisfaction with empathetic communication and attentive care during consultations and treatments.
- Manage doctor schedules, planning and rescheduling appointments.
- Collecting payments, copays, MRI payments and surgery payments.
- Check in and check out, greeting patients with a smile. Helping patients with the check in process on tablets and checking out with up to date appointments, cast, post ops, MRI , and pain management injections appointments.
Dental Receptionist
Jackson Dentistry Dr. Patterson
08.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
Call Center Representative
Mississippi Sports Medicine And Orthopaedic Center
06.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Event Manager
Hannah Rose Events
05.2015 - 06.2023
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Strengthened industry ties by participating in networking and educational activities.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Coordinated florists, photographers, and musicians for events.
- Fostered strong relationships with sponsors, elevating caliber and financial support of events.
Office Manager
Bluebell Creameries
08.2021 - 11.2022
- Oversaw office inventory activities, optimized organizational systems, managed office operations, coached new hires, compared vendor prices, prepared meeting materials, arranged conferences, established workflow processes, updated reports, delivered performance reviews, evaluated employee records, developed standard operating procedures, analyzed data, maintained positive customer relations, answered calls.
Childcare Teacher
The Privette School
02.2017 - 08.2021
- Organized small groups of children, taught basic education principles, sanitized toys and play equipment, maintained well-controlled classrooms, communicated with parents, promoted physical, academic and social development, observed children, developed strategies, assessed developmental milestones.
Certified Medical Assistant
Magnolia Women Clinic
01.2008 - 01.2009
- Answered calls, scheduled appointments, filed documents, measured blood pressure, assisted doctor with procedures, drew blood.
Education
Bachelor’s - Counseling Psychology
Belhaven University
Jackson, MSHigh School Diploma -
CM&I High School
Jackson05.2027
Certified Medical Assistant -
Virginia College
Jackson, MS05.2008
Skills
- Office Management
- Team Management
- Staff Training
- Report Preparation and Analysis
- Biweekly Payroll Processing
- Payroll Administration
- Deposit Collection
- Office Supplies and Inventory
- Skilled in Microsoft Office
- Friendly and Relatable
- Leadership and Change Management
- Invoice and Payment Tracking
- Employee Motivation
- Employee Timesheet Processing
- Staging and Sorting
- Container Building and Sealing
- Customer Retention Strategies
- Dental Staff Support
- Patient Scheduling
- Insurance Billing
- Payment Processing
- Patient Flow Management
- Insurance Verification
- Patient Services
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Timeline
Othropaedic Administrative Assistant
Mississippi Sports Medicine And Orthopaedic Center
06.2024 - Current
Dental Receptionist
Jackson Dentistry Dr. Patterson
08.2023 - Current
Call Center Representative
Mississippi Sports Medicine And Orthopaedic Center
06.2023 - Current
Office Manager
Bluebell Creameries
08.2021 - 11.2022
Childcare Teacher
The Privette School
02.2017 - 08.2021
Event Manager
Hannah Rose Events
05.2015 - 06.2023
Certified Medical Assistant
Magnolia Women Clinic
01.2008 - 01.2009
Bachelor’s - Counseling Psychology
Belhaven University
High School Diploma -
CM&I High School
Certified Medical Assistant -
Virginia College