Conner Anderson
Frisco,TX
Summary
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
Sun Auto/Caliber Auto Care
06.2024 - Current
- Manage Operations Across 10 Locations: Oversee daily operations of multiple service centers, ensuring performance consistency and goal achievement.
- Drive Sales & Profitability: Monitor sales metrics and implement strategies to increase sales, customer retention, and profitability.
- Lead & Develop Teams: Hire, train, and coach general managers, service advisors, and technicians to build a strong, motivated team.
- Ensure Compliance: Maintain adherence to company policies, safety protocols, and HR compliance, conducting regular audits.
- Enhance Customer Relationships: Address escalated customer concerns, ensuring high service quality and customer satisfaction.
- Implement Strategic Initiatives: Roll out company programs and campaigns, adapting to each location's needs while maintaining alignment with company goals.
- Manage Financials: Oversee budgets, control expenses, and prepare reports to track trends and identify areas for improvement.
Regional Manager
Caliber Auto Care
08.2023 - 06.2024
- Manage Operations Across Locations: Oversee daily operations of multiple service centers, ensuring performance consistency and goal achievement.
- Drive Sales & Profitability: Monitor sales metrics and implement strategies to increase sales, customer retention, and profitability.
- Lead & Develop Teams: Hire, train, and coach general managers, service advisors, and technicians to build a strong, motivated team.
- Ensure Compliance: Maintain adherence to company policies, safety protocols, and HR compliance, conducting regular audits.
- Enhance Customer Relationships: Address escalated customer concerns, ensuring high service quality and customer satisfaction.
- Implement Strategic Initiatives: Roll out company programs and campaigns, adapting to each location's needs while maintaining alignment with company goals.
- Manage Financials: Oversee budgets, control expenses, and prepare reports to track trends and identify areas for improvement.
General Manager
Caliber Auto Care
07.2021 - 07.2022
- Oversee Daily Operations: Manage all aspects of the shop, ensuring smooth workflow and high service quality.
- Drive Sales & Profit: Implement sales strategies to boost revenue and maintain profitability.
- Lead & Train Team: Hire, train, and motivate staff, fostering a positive and productive work environment.
- Ensure Customer Satisfaction: Address customer concerns, ensuring a positive service experience and high retention.
- Maintain Compliance: Ensure adherence to company policies, safety standards, and HR regulations.
- Manage Financials: Control budgets, monitor expenses, and track performance metrics.
- Implement Company Initiatives: Roll out company programs, marketing campaigns, and training efforts at the shop level.
- EBITA: Oversaw record breaking revenue and EBITA growth and customer satisfaction at all levels
- More information available upon request
Regional Technician Trainer
Caliber Auto Care
04.2021 - 06.2022
- Manage Technicians Across DFW: Oversee, mentor, and coach technicians at multiple locations, creating individualized performance plans.
- Develop Apprenticeship Program: Create a structured program for skill development, including hands-on training and assessments.
- Conduct Training: Host regular sessions on diagnostics, repair techniques, and tool usage.
- Monitor & Improve Performance: Track technician progress and implement strategies to enhance skills.
- Foster Growth Culture: Promote a positive learning environment with a focus on continuous improvement.
- Reporting & Communication: Update management on technician progress and training outcomes, ensuring alignment with operational goals.
Master Technician
Caliber Auto Care
07.2020 - 03.2021
- Perform Diagnostics & Repairs: Diagnose and complete complex repairs while ensuring quality and safety.
- Lead Service Team Operations: Guide and support technicians, ensuring productivity and efficient repair timelines.
- Quality Assurance: Oversee final inspections, providing guidance on diagnostic procedures.
- Customer Consultation: Assist in explaining complex repairs to customers for better understanding.
- Continuous Learning: Stay updated on industry changes and share knowledge with the team.
Master Technician
David McDavid Honda
04.2016 - 06.2020
- Perform Diagnostics & Repairs: Diagnose and complete complex repairs while ensuring quality and safety.
- Lead Service Team Operations: Guide and support technicians, ensuring productivity and efficient repair timelines.
- Quality Assurance: Oversee final inspections, providing guidance on diagnostic procedures.
- Customer Consultation: Assist in explaining complex repairs to customers for better understanding.
- Continuous Learning: Stay updated on industry changes and share knowledge with the team.
- Performance: Grew to be one of the most productive technicians at one of the highest volume Honda dealers in the US.
Master Technician
Lute Riley Honda
04.2013 - 04.2016
- Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices
- Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas
- Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements
- Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups
- Repair and service air conditioning, heating, engine-cooling, and electrical systems
- Test and adjust repaired systems to meet manufacturers' performance specifications
Master technician
Pep-Boys
06.2012 - 03.2013
- Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices
- Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas
- Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements
- Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups
- Repair and service air conditioning, heating, engine-cooling, and electrical systems
- Test and adjust repaired systems to meet manufacturers' performance specifications
Customer Service Manager, Commercial Sales, Hub Distribution coordinator
Auto Zone
06.2010 - 05.2012
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements
- Respond to customers' or shippers' questions and complaints regarding storage and distribution services
Education
Completed coursework towards Mechanical Engineering -
Baylor University
Waco, TX05.2013
Automotive Associates Degree -
Texas State Technical College
Waco, TX05.2012
High School Diploma -
Lorena High School
Lorena, TX05.2010
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
Accomplishments
ASE World Class Technician Recognition
Recognized as an ASE World Class Technician, a prestigious honor awarded by the Automotive Service Excellence (ASE) and the Auto Care Association. This distinction is given to technicians who demonstrate exceptional expertise by earning 22 ASE certifications across specialty areas, including automotive, medium/heavy truck, and collision repair. With fewer than 50 recipients annually and only 2,000 total awardees since its inception in 1986, this recognition underscores a deep commitment to technical excellence and mastery in the automotive industry.
Certification
- ASE Certified Master Technician - National Institute for Automotive Service Excellence.
Timeline
District Manager
Sun Auto/Caliber Auto Care
06.2024 - Current
Regional Manager
Caliber Auto Care
08.2023 - 06.2024
General Manager
Caliber Auto Care
07.2021 - 07.2022
Regional Technician Trainer
Caliber Auto Care
04.2021 - 06.2022
Master Technician
Caliber Auto Care
07.2020 - 03.2021
Master Technician
David McDavid Honda
04.2016 - 06.2020
Master Technician
Lute Riley Honda
04.2013 - 04.2016
Master technician
Pep-Boys
06.2012 - 03.2013
Customer Service Manager, Commercial Sales, Hub Distribution coordinator
Auto Zone
06.2010 - 05.2012
Automotive Associates Degree -
Texas State Technical College
High School Diploma -
Lorena High School
- ASE Certified Master Technician - National Institute for Automotive Service Excellence.
Completed coursework towards Mechanical Engineering -
Baylor University
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