Robert Long
Arlington,TX
Summary
Adept at strategic planning and relationship building, I significantly enhanced customer retention and revenue for Caliber Auto Care by implementing effective marketing strategies and loyalty programs. My background in military discipline and team leadership, coupled with expertise in stakeholder management and data interpretation, drives substantial progress in operational efficiency and client satisfaction. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
9
9
years of professional experience
Work History
Tech/Advisor
Caliber Auto Care
05.2023 - Current
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Improved processes by recommending operational changes.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Monitored customer service operations to confirm compliance with quality standards.
Independent Contractor/Customer Service Representative
Renes Home Solutions LLC
06.2020 - 05.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Increased per-customer revenue by proactively suggesting additional purchases.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers.
- Loyalty program promotion
- Returns management
- Boosted sales consistently, building attractive displays and effectively merchandising products.
- Developed customer base by connecting with customers per day.
- Highlighted products with creative and engaging merchandise displays.
- Estimated and quoted prices, credit or contract terms, and delivery dates.
Fleet Mechanic
US Concrete
05.2019 - 06.2019
- Used computer equipment, hand tools and technical skills to diagnose faults.
- Submitted invoices and completed warranty paperwork.
- Assigned work to junior mechanics and checked quality of all repairs.
- Prepared vehicles for annual DOT inspections.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Rewired electrical systems for enhanced efficiency.
- Tested vehicle components in order to identify issues more quickly.
- Tore down then rebuilt assemblies such as hydraulic motors, nematic motors, cylinders and other important equipment relating to the vehicle.
- Followed detailed checklists to ensure every component in a vehicle got inspected.
- Provided Excellent care and precise diagnostics made sure to plan preventive maintenance when needed by walking the line of trucks and inspecting to decided which trucks need work done.
Military Police Officer
US Army
12.2015 - 10.2018
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Documented and organized security information accurately and efficiently.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Utilized surveillance equipment to monitor security of personnel and property.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Trained other officers in firearms and self-defense tactics.
- Assisted in special investigations and crime prevention programs.
Education
High School Diploma -
Martin High School
Arlington, TX07.2015
Skills
- Student Development
- Presentations and public speaking
- Career Planning
- Academic Counseling
- Strategic Planning
- Relationship Building
- Compliance requirements
- Group facilitation
- Training and mentoring
- Stakeholder Management
- Data Interpretation
- Progress Reporting
Timeline
Tech/Advisor
Caliber Auto Care
05.2023 - Current
Independent Contractor/Customer Service Representative
Renes Home Solutions LLC
06.2020 - 05.2023
Fleet Mechanic
US Concrete
05.2019 - 06.2019
Military Police Officer
US Army
12.2015 - 10.2018
High School Diploma -
Martin High School
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