Conner Cable
Columbia,SC
Summary
Assistant Manager at Time To Shine Car Wash, recognized for enhancing customer satisfaction through effective problem-solving and exceptional service. Proven team leader skilled in staff training and development, fostering a collaborative environment that drives sales growth and operational excellence. Committed to maintaining high standards in retail operations and customer relations.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Time To Shine Car Wash
Columbia, SC
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
North Central High School
Kershaw, SC05.2024
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Sales growth
- Sales reporting
Timeline
Assistant Manager
Time To Shine Car Wash
05.2024 - Current
North Central High School