Conner Ewald
Colorado Springs,CO
Summary
Experienced Insurance Professional at USAA with a background in computer hardware support. Proven ability to prioritize user experience, resolve technical inquiries promptly, and support emerging technology implementations while maintaining compliance with industry regulations and bookkeeping procedure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Professional
USAA
11.2023 - Current
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
Information Technology System Network Administrator
EXECUTIVE MINING, INC.
12.2017 - Current
- Enhanced network performance by diagnosing and resolving complex technical issues promptly.
- Reduced system downtime through proactive monitoring, troubleshooting, and maintenance of servers and network equipment.
- Streamlined communication channels by configuring email systems, VoIP infrastructure, and messaging applications for internal use.
- Contributed to cost savings through meticulous evaluation of vendor proposals for procuring IT equipment at competitive prices.
Head Cashier
Sprouts Farmers Market
08.2023 - 10.2023
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Supervisor
Bad Ass Coffee of Hawaii
12.2021 - 08.2023
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted inventory management, reducing waste and optimizing stock levels for daily operations.
Barista
K Brew
08.2020 - 07.2021
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Bachelor's in Computer Science (Unfinished) -
The University of Alabama in Huntsville
Huntsville, AL12.2018
Certificate - A+ (In Progress) -
MedCerts
Virtual07.2024
CompTIA - ITF+ -
MedCerts
Virtual05.2024
High School Diploma -
River Ridge High School
Woodstock, GA07.2018
Skills
- Policy analysis
- Customer follow-up
- Customer Service
- Licensed Insurance Agent
- Customer Billing
- Problem-Solving
- Data Entry
- Customer Complaint Resolution
- Network Troubleshooting
- Windows System Administration
Websites
Certification
CompTIA ITF+, MedCerts, 2024
Timeline
Licensed Insurance Professional
USAA
11.2023 - Current
Head Cashier
Sprouts Farmers Market
08.2023 - 10.2023
Supervisor
Bad Ass Coffee of Hawaii
12.2021 - 08.2023
Barista
K Brew
08.2020 - 07.2021
Information Technology System Network Administrator
EXECUTIVE MINING, INC.
12.2017 - Current
Bachelor's in Computer Science (Unfinished) -
The University of Alabama in Huntsville
Certificate - A+ (In Progress) -
MedCerts
CompTIA - ITF+ -
MedCerts
High School Diploma -
River Ridge High School