Conner Hapenny
Terre Haute,IN
Summary
Dynamic Front End Team Lead at Walmart with a proven track record in customer service and accurate cash management. Successfully managed a team of 35-40, enhancing operational efficiency through effective delegation and prioritization. Known for resolving customer complaints swiftly, ensuring a positive shopping experience while maintaining financial integrity.
Overview
10
10
years of professional experience
Work History
Front End Team Lead
Walmart
Brazil, IN
10.2014 - 03.2025
- Managed the overall functions of the front end of the store and lead a team of 35-40 members.
- Completed the daily accounting paperwork and bank reconciliation.
- Ensured that all cash registers are stocked with cash.
- Perform manager overrides when required
- Make decisions on merchandise returns and financial transactions.
- Handling customer complaints and problems.
- Manage the time off, attendance, and other administrative functions of the front end team
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient task completion.
- Fill in for salaried management as needed.
Education
Bachelor of Science - Business Administration
Saint Mary of The Woods College
St Mary-Of-The-Woods, INSkills
- customer service
- Ability to prioritize tasks
- accurate cash management
- Professional phone etiquette
Timeline
Front End Team Lead
Walmart
10.2014 - 03.2025
Bachelor of Science - Business Administration
Saint Mary of The Woods College