Conner Ludwick
Bellingham,WA
Summary
Consistent quick skill acquirement. Excels in efficiently and effectively solving customer complaints. Proficient in training new staff to a high level of excellence while maintaining high expectations through their employment. Ensured a positive efficient work environment that resulted in consistent high quality food being delivered to customers in a timely manner. Knowledgeable in day to day operations and POS systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Fat Zach's Pizza
02.2022 - 07.2024
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Children's Party Host
Defy Tacoma
04.2021 - 02.2022
- Directed guests to correct areas for eating and other services.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Developed detailed plans and schedules for successful event outcomes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Assisted in recruitment and training of new recreation staff.
- Took information about guests' party size, led to seating, offered menus.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
Rental Equipment Technician
Crystal Mountain Ski Resort
11.2020 - 03.2021
- Troubleshot equipment failures and remedied problems to restore functionality.
- Performed frequent inspections of company equipment and corrected malfunctioning equipment.
- Understood and read technical manuals and blueprints.
- Complied with company policies, safety requirements and best practices to protect people, equipment and operations.
Education
Accounting, BA - Accounting And Business Management
Western Washington University
Bellingham, WA06.2027
High School Diploma -
Rogers High School
Puyallup, WA06.2023
Skills
- Customer Relations
- Department Oversight
- Business Development
- Stock management
- Store Organization
- Operations Oversight
- Problem-Solving
- Cost Control
- Performance Evaluations
- POS systems operations
- Employee Coaching
- Training
Certification
- American Safety Council Class 13 Liquor License - 10/22/2022-10/22/2027
- Washington State Food Worker Certification - 8/08/2024-8/08/2026
Languages
American Sign Language
Limited Working
Timeline
Assistant Store Manager
Fat Zach's Pizza
02.2022 - 07.2024
Children's Party Host
Defy Tacoma
04.2021 - 02.2022
Rental Equipment Technician
Crystal Mountain Ski Resort
11.2020 - 03.2021
Accounting, BA - Accounting And Business Management
Western Washington University
High School Diploma -
Rogers High School
- American Safety Council Class 13 Liquor License - 10/22/2022-10/22/2027
- Washington State Food Worker Certification - 8/08/2024-8/08/2026
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