Conner Nichol
Pocatello,ID
Summary
Early-career technician with hands-on experience in network troubleshooting, low voltage wiring, and device configuration. Skilled in equipment installation, customer service, and quality work under pressure.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Technician
Summit Communications
Pocatello, Idaho
09.2024 - Current
- Diagnosed service issues using test tools and troubleshooting steps
- Repaired wiring, cabling, and network connections in field locations
- Configured devices according to company service standards
- Documented work orders, service notes, and equipment changes
- Ensured tools, parts, and vehicle readiness to support efficient daily operations
- Provided assistance to customers with service inquiries and equipment usage to enhance user experience
- Installed communications equipment at Summit Communications customer sites
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Completed scheduled appointments on time to drive quality service.
- Installed new components or replaced defective parts to restore functionality.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Oversaw quality control processes to uphold high customer satisfaction standards.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Worked with Low Voltage equipment (overhead speakers, cameras, access control)
- Handled installation and maintenance of phone lines for alarm systems to ensure functionality. for alarm systems so I have a basic understanding of alarm systems
Automotive Technician
Dave's Glass and Tint
Pocatello, Idaho
04.2023 - 09.2024
- Installed automotive glass at Dave's Glass and Tint.
- Removed damaged windshields, back glass, and side windows.
- Sealed glass edges using adhesives and weatherproof materials.
- Inspected vehicles for glass fit, tint alignment, and leaks.
- Calibrated safety systems after windshield replacement work.
- Applied window tint to vehicles and custom glass surfaces.
- Advised customers on optimal glass repair and tint service options to meet their needs.
- Performed drive ability tests on vehicles after repairs were completed.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Provided exceptional customer service by effectively addressing automotive needs and inquiries.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
Team Member
Costa Vida
Pocatello, Idaho
09.2021 - 04.2023
- Assembled guest orders quickly and accurately during busy service periods.
- Operated cash register and handled customer payments with care.
- Welcomed guests warmly upon arrival and answered questions about menu choices and ingredients.
- Prepared Costa Vida menu items using fresh ingredients and recipe standards.
- Restocked supplies, sauces, and packaging to support smooth service.
- Maintained cleanliness of kitchen area stations, dining areas, and serving equipment thorough.
- Followed food safety procedures while handling, storing, and serving food.
- Supported team members during rush periods and shared daily service tasks.
- Maintained a clean and organized work area throughout the shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through a series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
- Collaborated with team members to achieve daily goals.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Educated staff on operational procedures for members to perform work activities and use computer applications.
Education
High School Diploma -
Idaho State University
Pocatello, ID05-2022
Skills
- Device configuration
- Network troubleshooting
- Troubleshooting and Diagnostics
- Equipment installation
- Low voltage wiring
- Alarm system installation
- Documentation and reporting
- Hand tool operation
- Problem solving
- Customer service
- Effective communication
Certification
- Field Engineer Wildix
- Field Engineer Expert Wildix
Timeline
Technician
Summit Communications
09.2024 - Current
Automotive Technician
Dave's Glass and Tint
04.2023 - 09.2024
Team Member
Costa Vida
09.2021 - 04.2023
High School Diploma -
Idaho State University