CONNER PALUMBO
Pickens,SC
Summary
Dedicated Operations Leader with 4 years in management roles, including Operations Manager and Assistant Site Leader. Expertise in optimizing site operations, enhancing guest experiences, and driving team performance in fast-paced environments. Committed to maintaining operational standards and cultivating engaged, high-performing teams. Prepared to excel as Site Leader and contribute to volume and revenue growth.
Overview
9
9
years of post-secondary education
9
9
years of professional experience
Work History
Assistant Site Leader
Tidal Wave Auto Spa
Pickens, SC
02.2026 - Current
- Independently run full site operations (opening, mid-day, and closing) while leading a team of associates and maintaining consistent performance standards.
- Took full ownership of daily results by driving a positive guest experience, membership sales, teamwork, and operational effectiveness and efficiency.
- Resolved customer issues promptly and professionally to enhance guest experience and uphold brand reputation.
- Train and mentor new team members to quickly become more confident, independent, and create a culture of openness to ask questions and be heard.
- Uphold high standards for cleanliness, safety, equipment maintained & readiness, and overall presentation of every shift.
Event Specialist / Operations Manager
Kona Ice
Sumter / West Columbia, SC
01.2018 - 08.2024
- Managed full day-to-day operations of a mobile, high-volume service business across community events, schools, and fundraisers
- Managed daily operations of mobile, high-volume service business at community events, schools, and fundraisers, ensuring seamless execution and customer satisfaction
- Served as primary point of contact for event organizers and community partners, consistently meeting timelines and brand standards
- Ensured equipment readiness, controlled inventory, and managed cash-handling procedures for accuracy and operational efficiency
- Owned equipment readiness, inventory control, and cash-handling procedures to ensure accuracy and operational readiness
- Developed community relationships that led to repeat business, successful fundraisers, and recognition within local events
Education
Bachelor of Business - Management
Clemson University
Clemson, SC 08.2023 - 12.2026
Associate in liberal arts -
University of South Carolina Sumter
Sumter, SC 08.2021 - 06.2023
High School Diploma -
Crestwood High School
Sumter, SC 08.2019 - 06.2023
Skills
- Hard Skills
- Site Operations management, Team Leadership & Staffing, Customer Service and Analytical thinking, Facility & Equipment Maintenance, Inventory & Lean Management, Training, Sales Coordination, Incident, Risk Assessment & incident avoidance
- Soft Skills
- Site operations
- Inventory control
- Operational efficiency
Timeline
Assistant Site Leader
Tidal Wave Auto Spa
02.2026 - Current
Bachelor of Business - Management
Clemson University
08.2023 - 12.2026
Associate in liberal arts -
University of South Carolina Sumter
08.2021 - 06.2023
High School Diploma -
Crestwood High School
08.2019 - 06.2023
Event Specialist / Operations Manager
Kona Ice
01.2018 - 08.2024