Ehren Miller
Fort Dodge
Summary
Reliable Assistant Site Leader with substantial experience in managing a multitude of sites, ensuring safety compliance, and coordinating team tasks. Strengths include effective communication, leadership, and problem-solving skills that contribute to operational efficiency. Previous roles have seen significant improvements in project delivery schedules and overall site operations through implementation of streamlined processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Site Leader
Tidal Wave Auto Spa
Fort Dodge
04.2023 - Current
- Investigated complaints from customers regarding service quality or delivery times.
- Reviewed job applications and conducted interviews for potential candidates.
- Participated in professional development courses related to leadership skillset enhancement.
- Enforced company policies while maintaining a positive working environment.
- Resolved customer complaints quickly and efficiently.
- Inspected work areas regularly for compliance with safety regulations.
- Coordinated daily activities and assigned tasks to ensure efficient operation of the site.
Mechanical Claims Analyst
JM&A Group
St. Louis
09.2023 - 07.2024
- Accurately adjudicate claims for mechanical failures from repair facilities nationwide
Service Technician
Fort Dodge Ford Lincoln Toyota
Fort Dodge
03.2022 - 03.2024
- Perform diagnostics based on customer concerns
- Repair in a timely manner accurately
- Actively train in dealer specific classes
- Replaced worn or damaged parts with OEM replacements as necessary.
- Troubleshot electrical circuits using schematics and diagrams.
- Diagnosed problems and determined solutions for various customer issues.
Service Advisor/Writer
Karl Chevrolet Inc.
Webster City
02.2021 - 03.2022
- Follow GM check policies and procedures to insure the most effective and convenient customer experience possible
- Collect customer information and concerns and relay on repair orders for techs
- Dispatch tickets
- Payment collections
Service Center Manager
Express Lube of Fort Dodge
Fort Dodge
01.2015 - 02.2021
- Implemented strategies to reduce wait times while maintaining quality standards for customers.
- In my 5 years in this post we have maintained a 20% growth every month year over year
- Store finished 2nd in the nation in the Express Care Rev-It-Up contest
- Ensure facility maintenance is done for both the shop and attached Car Wash on site
- Created reports analyzing key performance indicators such as average response time, resolution rate, first contact resolution rate.
- Participated in industry events or conferences relevant to the field of customer service management.
- Developed and implemented customer service policies and procedures to ensure positive customer experience.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Made or approved inventory and supply purchases.
Service Technician
Kemna Auto Center
Fort Dodge
09.2012 - 12.2013
- Served as a line tech in the service center
- Doing Quick lane service and preventative maintenance items on dealer cars and customer cars
- B-level work including Alignments, suspension work/diag, Brake service and repair
- Various other shop work as required
Technician
Gerber Automotive
Webster City
06.2007 - 09.2012
- C-level service work in the shop
- Preventive maintenance services on customer vehicles
- Oil changes, brake replacement, machining rotors and brake drums
- Tire mounting and balancing
- Golf cart service and repair
- Operated specialized diagnostic tools used to identify system faults.
- Replaced defective components or parts as needed.
Education
Associate - Automotive Technology
Iowa Central Community College
Fort Dodge, IA05.2009
High school or equivalent - General
Pocahontas County High School
Pocahontas, IA05.2001
Skills
- Microsoft Office
- Alldata
- Blueprint Reading
- Cashiering
- Management Experience
- Brake Repair
- Mechanic Experience
- Alignment
- Oil Change
- Suspension
- Vehicle Maintenance
- Service Technician Experience
- Automotive Repair
- Transmissions
- Car Wash
- Facilities Maintenance
- Automotive Diagnostics
- Tire Service
- Mechanical Knowledge
- Landscape Maintenance
- Military
- Management
- Service writing
- Welding
- Automotive repair
- Communication skills
- Customer service
- Cash register
- Cash handling
- Sales
- Computer skills
Assessments
- Forklift safety, Proficient, 10/21, Best practices and safety hazards in forklift operation.
- Mechanical knowledge, Proficient, 10/21, Understanding and applying mechanical concepts and processes.
Certification
Secret Clearance
Military Service
Army, United States, SGT, 10/04, 12/05, Served in Iraq during OIF 3. Oversaw battalion headquarters soldiers' personal records and pay inquiries. Ran the Battalion promotion boards for enlisted soldiers seeking promotion.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Mechanical Claims Analyst
JM&A Group
09.2023 - 07.2024
Assistant Site Leader
Tidal Wave Auto Spa
04.2023 - Current
Service Technician
Fort Dodge Ford Lincoln Toyota
03.2022 - 03.2024
Service Advisor/Writer
Karl Chevrolet Inc.
02.2021 - 03.2022
Service Center Manager
Express Lube of Fort Dodge
01.2015 - 02.2021
Service Technician
Kemna Auto Center
09.2012 - 12.2013
Technician
Gerber Automotive
06.2007 - 09.2012
Associate - Automotive Technology
Iowa Central Community College
High school or equivalent - General
Pocahontas County High School