Conner Riffle
New Franklin,Ohio
Summary
Dynamic leader with a proven track record at Chipotle Mexican Grill, enhancing customer satisfaction through expert resolution of complaints and innovative service solutions. Skilled in team leadership and inventory management, I excel in elevating service standards and fostering a positive work environment. My approach has significantly improved team efficiency and customer service ratings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill
Akron, OH
05.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
Assistant Manager
Green Family YMCA
Green, Oh
06.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
GED -
Quaker Digital Academy
New Franklin, OH01.2021
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Customer Service Management
- Time Management
- Employee Training and Development
- Conflict Resolution
- Goal-Oriented
- Team Collaboration and Leadership
- Trustworthy and Honest
- Quality Assurance
- Workplace Safety
- Crew Leadership
- Outgoing and Energetic
- Employee Supervision
- Service Scheduling
- Staff Motivation
- New Employee Hiring
- Policy and Procedure Enforcement
- Staff Management
- Goal Setting
- Technical Troubleshooting
- Inventory Management
- Cost Estimates
- Quality Control
- Coaching and Mentoring
- Technical Support
- Staff Training and Development
Certification
Sersave Level 2
- CM - Certified Manager Certification
Timeline
Service Manager
Chipotle Mexican Grill
05.2023 - Current
Assistant Manager
Green Family YMCA
06.2021 - 05.2023
GED -
Quaker Digital Academy