Conner Shafer
Fort Wayne,IN
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Worker with strong abilities in Leadership and problem solving. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Combat Ops Entertainment
12.2019 - Current
- Trained employees on operations and performance expectations.
- Recommended corrective actions to conform to quality specifications.
- Coordinated activities with other directors to expedite work and improve interdepartmental performance.
- Cultivated and maintained relationships to promote positive work culture.
- Guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Supported work-life balance to improve staff morale.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Operated hand and power tools to complete repairs.
- Installed new systems, replacement parts and components to maintain proper operation.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
Operations Staff
Fort Wayne Children Zoo
04.2018 - 11.2020
- Cultivated and maintained relationships to promote positive work culture.
- Guided and motivated staff to drive maximum performance.
- Supported work-life balance to improve staff morale.
- Maintained positive working relationship with fellow staff and management.
- Maintained a positive attitude to ensure a positive guest experience
Education
Psychology
Indiana University - Purdue University Fort Wayne
Fort Wayne, INHigh School Diploma -
Northrop High School
Fort Wayne, IN05.2021
Skills
- Team Building
- Charismatic Leader
- External and Public Relations
- People Management
- Issues Resolution
- Public Entertainment
- Performance Evaluations
- Problem-Solving
- Assignment Delegation
- Training Management
Timeline
Assistant General Manager
Combat Ops Entertainment
12.2019 - Current
Operations Staff
Fort Wayne Children Zoo
04.2018 - 11.2020
Psychology
Indiana University - Purdue University Fort Wayne
High School Diploma -
Northrop High School
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