Summary
Overview
Work History
Education
Skills
Timeline
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Conner Smith-Michael

Raymore,Missouri

Summary

Driven by a proven track record in sales and customer relations, I leveraged my expertise at Lowes to exceed sales targets and foster strong client relationships, enhancing customer retention. Skilled in CRM proficiency and relationship building, I adeptly managed sales pipelines and implemented strategic sales plans, achieving significant revenue growth. My diverse background, including hands-on installation and management experience, underscores my ability to meet diverse challenges with precision and a results-focused approach. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs.

Overview

8
8
years of professional experience

Work History

Sales Specialist

Lowes
01.2020 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Worked closely with marketing teams to develop targeted campaigns that supported sales initiatives.
  • Used IMS to research customer accounts to determine whether credits or adjustments needed to be made.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

City Mail Carrier

USPS
09.2023 - 01.2024
  • Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
  • Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Streamlined package handling processes by implementing proper organization methods within the postal vehicle for fast retrieval during deliveries.
  • Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
  • Facilitated seamless communication between postal service departments for efficient mail sorting and processing.
  • Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Handled confidential materials with discretion, upholding legal requirements pertaining to privacy regulations within the postal industry.
  • Displayed excellent stamina while walking long distances over varied terrain throughout each day''s scheduled route assignments, contributing positively to overall health levels as well as job performance.
  • Maintained accurate records of undeliverable mail items, reporting discrepancies to appropriate personnel for resolution.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Although this job was short lived due to the working conditions of USPS, I've learned alot and adapted quickly keeping pace with regulars.
  • Can adapt and work under pressure under super tight deadlines, the work ethic of postal carriers has had its effect on me and made me accurate and efficient in general activity, not just delivering mail.

Installer

Inscope Home Improvement
06.2018 - 06.2020
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Help calculated materials and time needed for each job.
  • Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
  • Troubleshot complex installation issues under tight deadlines, ensuring minimal disruption to client schedules.
  • Assisted clients with material selection, offering expert advice on the best options based on their preferences and budget constraints.
  • Cut and trimmed flooring to fit around obstacles and within tight spaces.
  • This was an off and on job, but overtime I've had hands on experience in carpentry building porches, installing patio doors, and tear outs that lead to retiling residential bathrooms.

Assistant Manager

Pizza Hut
06.2016 - 06.2020
  • This was a job I held in highschool, but during my time here, I learned a lot about management that I still use today.
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Raymore-Peculiar Sr. High School
Peculiar, MO

Skills

  • Relationship Building
  • Client Relations
  • Customer service and care
  • Upselling and Cross Selling
  • Sales expertise
  • Pipeline Management
  • Cash Handling
  • Performance Tracking
  • Call Center Operations
  • Account Management
  • Inventory Maintenance
  • Inquiry Handling
  • Competitor Analysis
  • Strategic analysis
  • Sales software proficiency
  • Customer Service
  • Sales closing
  • Customer Relations
  • Complex Problem-Solving
  • Sales consultation
  • Customer Retention
  • CRM proficiency
  • Lead Generation
  • Systems and software expertise
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • Administrative Support
  • Documentation And Reporting
  • Data Confidentiality
  • Document Management
  • Scheduling
  • Business Administration
  • Project Estimation
  • Existing floor removal
  • Precision measuring
  • Demolition
  • Tile Installation
  • Subfloor leveling
  • Subfloor Preparation
  • Ceramic tile installation
  • Waterproofing methods
  • Excellent work ethic
  • Materials Handling
  • Management experience
  • Supply Management

Timeline

City Mail Carrier

USPS
09.2023 - 01.2024

Sales Specialist

Lowes
01.2020 - Current

Installer

Inscope Home Improvement
06.2018 - 06.2020

Assistant Manager

Pizza Hut
06.2016 - 06.2020

Raymore-Peculiar Sr. High School

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Conner Smith-Michael