Conner Vasseur

•Utilized POS system to process cash, credit card, and mobile payment transactions.

•Suggested additional products and services to increase sales.

•Handled customer complaints professionally and resolved issues promptly.

•Maintained strong working relationships inside and outside the organization.

•Identified issues and solutions to eliminate backlog and maximize workflows.

• Followed up with leads through phone and email outreach to convert inquiries into sales.

• Trained new hires on company procedures, product knowledge, and customer service expectations to ensure high-quality customer interactions.

• Communicated effectively with supervisors regarding daily tasks and priorities.

• Collaborated with team members to consistently exceed monthly sales and membership goals.

• Built relationships with customers by understanding their needs and recommending appropriate products and services.

• Managed service for large parties and events of 20-100+ guests while maintaining accuracy and a positive customer experience.
• Recommended menu items and beverages aligned with customer preferences to enhance satisfaction and encourage repeat visits.
• Friendly and attentive service to customers in a fast paced restaurant environment.
• Resolved customer questions and concerns promptly and professionally to enhance overall dining experience.
• Executed company safety, sanitation, and food handling procedures to ensure compliance and customer safety.