Conner Woolford
Longwood,FL
Summary
Customer service and operations professional with a strong focus on enhancing project management and data accuracy. Expertise in resolving customer concerns while maintaining critical project documentation and operational tracking tools, leading to timely project completions and improved efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
Quality Craftsmen
Longwood, USA
01.2025 - Current
- Resolved customer complaints while serving as primary point of contact during home-improvement projects.
- Coordinated information between customers and internal departments to address issues and maintain project momentum.
- Tracked project status and customer concerns to ensure timely project completion.
- Manage and maintain customer, project, and operational data for accuracy and accessibility.
- Review customer contracts and project documentation for accuracy and completeness.
- Create and maintain Excel spreadsheets and operational tracking tools used to organize company information and support daily operations.
- Monitored project permits to ensure compliance with local regulations. and maintain permit-related documentation throughout the project process.
- Prepare and notarize documents required for customers and company operations.
- Promoted from Call Center Agent
Call Center Agent
Long Home Products
Lake Mary, USA
12.2023 - 11.2024
- Handled high-volume inbound and outbound calls for appointment scheduling and customer support.
- Coordinated customer appointment scheduling while ensuring accuracy of records and information.
- Updated customer records and entered data to support call-center operations.
- Achieved top three ranking among earners in first three months by consistently meeting sales targets.
Stylist
Hair Cuttery
Glen Burnie, USA
11.2020 - 02.2024
- Performed haircutting and color services for men, women, and children.
- Provided personalized customer service to enhance client satisfaction in fast-paced salon.
- Managed client needs while scheduling appointments and overseeing shop responsibilities.
- Coordinated daily salon operations to ensure smooth appointment flow and efficient customer transactions.
Lead | Promoted from Cashier
Shipley's Donuts
Odenton, MD
01.2023 - 12.2023
- Achieved promotion to lead role by consistently delivering exceptional performance and taking on expanded operational duties.
- Coordinated daily workflow across icing station, front counter, and drive-thru to optimize service delivery.
- Assisted team members during peak periods to maintain high standards of customer service.
- Managed customer transactions, food preparation, and daily front-of-house tasks.
Assistant Manager
The Beauty Bar 402
Catonsville, USA
11.2017 - 11.2022
- Coordinated daily salon operations, optimizing staff performance and elevating customer service standards.
- Delivered professional cosmetology services while fostering long-term client relationships.
- Scheduled appointments and conducted reminder calls, improving client attendance and satisfaction.
- Resolved customer issues promptly, contributing to overall satisfaction and retention.
- Handled fast-paced reception duties, ensuring accurate and timely processing of customer transactions.
Education
Cosmetology - Program
Empire Beauty School
Glen Burnie, MD10-2018
College Course Work -
Community College of Baltimore County
Catonsville, MD05-2016
Secondary Schooling Mathematics - Mathematics
Southern New Hampshire University (SNHU)
08-2026
Skills
- Customer service
- Project coordination
- Appointment management
- Transaction processing
- Complaint resolution
- Microsoft Excel proficiency
- Data analysis
- CRM system expertise
- Service optimization
- Time management
- Team collaboration
- Adaptability in teamwork
Certification
- Certified Notary in the State of Florida
- Cosmetology License - Maryland
Timeline
Customer Service Representative
Quality Craftsmen
01.2025 - Current
Call Center Agent
Long Home Products
12.2023 - 11.2024
Lead | Promoted from Cashier
Shipley's Donuts
01.2023 - 12.2023
Stylist
Hair Cuttery
11.2020 - 02.2024
Assistant Manager
The Beauty Bar 402
11.2017 - 11.2022
Cosmetology - Program
Empire Beauty School
College Course Work -
Community College of Baltimore County
Secondary Schooling Mathematics - Mathematics
Southern New Hampshire University (SNHU)