Connice Coons
Dayton,OH
Summary
Results-oriented professional with expertise in customer relationship management and inventory organization. Recognized for maintaining calm under pressure and resolving customer issues promptly, contributing to overall operational efficiency. If given the chance, I am sure that I would be a warm and welcome addition to the Chase family.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Family Video
Dayton, Ohio
04.2015 - 05.2020
- Managed customer service inquiries and complaints in a timely manner.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Assisted in training new employees on customer service and store policies.
- Managed inventory levels and organized stockroom for efficient access.
- Coordinated promotional displays to attract customers and boost sales.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
Education
Bachelor of Science - Business Management
Wright State University
Dayton, OH12-2014
Vocational License - Cosmetology
Creative Images Design Academy
Fairborn, OH03-2004
Skills
- Customer service
- Complaint resolution
- Customer relationship management
- Inventory management
- Point of sale systems
- Retail merchandising
- Sales forecasting
- Time management
- Time organization
- Adaptability
- Problem solving
- Critical thinking
Timeline
Assistant Manager
Family Video
04.2015 - 05.2020
Bachelor of Science - Business Management
Wright State University
Vocational License - Cosmetology
Creative Images Design Academy