Connie Behl
Beloit,WI
Summary
Dynamic professional with a proven track record at Beloit Health System, excelling in organization and customer relations. Skilled in managing multi-line phone systems and scheduling appointments, I enhanced patient experiences and streamlined operations. Adept at data entry and communication, I consistently delivered tailored solutions in fast-paced environments.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Beloit Health System
08.2021 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled patient appointments, ensuring optimal use of resources and minimal wait times.
- Maintained accurate patient records and handled confidential information with discretion.
- Provided front desk support during peak hours, enhancing overall workflow and customer experience.
- Assisted with insurance verification processes, improving accuracy and reducing processing time.
- Trained new reception staff on procedures and software systems to ensure consistency in operations.
Insurance Sales Representative
United Healthcare
08.2020 - 01.2021
- Developed tailored insurance solutions to meet diverse client needs and preferences.
- Educated clients on policy options, coverage details, and benefits of various plans.
- Conducted thorough market analysis to identify emerging trends and competitive pricing strategies.
- Built strong relationships with clients, fostering trust and repeat business through exceptional service.
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
Education
High School Diploma -
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Multi-line telephone operation
Timeline
Receptionist - Beloit Health System
08.2021 - Current
Insurance Sales Representative - United Healthcare
08.2020 - 01.2021
North Boone High School - High School Diploma,