Connie Brady
Miami,FL
Summary
Experienced customer service professional with over 18 years of expertise in website navigation assistance. Recognized for friendly and engaging demeanor, inspiring staff to perform at their best. Detail-oriented and skilled at multitasking, excelling in staff training and recruiting for exceptional customer service and satisfaction. Demonstrates self-motivation and strong teamwork, consistently delivering cheerful and reliable service. Proven track record in call-center and retail store environments, showcasing professionalism, dependability, and the ability to work with minimal supervision.
Overview
17
17
years of professional experience
Work History
Library
Miami Dade County
07.2022 - Current
- Greet all guests upon entrance with a smile and welcome them to the show
- Greet customers entering establishments
- Maintain clean and orderly checkout
- I help patrons find books to read for pleasure; conduct research for schoolwork, business, or personal interest; and learn how to access the library's resources
- Help librarians plan programs for patrons, such as story time for children, book clubs, or educational activities
- Back-to-Basics Storytime Workshop and-on training will cover the various elements of Storytime
- Thought out me being a Library page I also help supervise intern student showing them how to shelf books, delivery, reading the labels on the books, etc
- Helping my supervisor with special program
Guest Services Specialist
City of Coral Gables
01.2020 - 06.2022
- I am a guest specialist who performs a vital role as the front-line representative for my employing company or organization
- Guest specialists, sometimes referred to as hosts or receptionists, work in Parks
- I greet all patrons, or guests, and ensure that their overall experience with the establishment is a positive one
- Successful guest specialists provide optimal customer service and ensure the safety and satisfaction of each guest
- Sometimes I help do payroll
- I also do schedule for coaches and employees
Guest Service Representative
City of Coral Gables
01.2019 - 02.2020
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability
- Meet with Supervisor to review daily assignments and priorities
- Answer department telephone within specified number of rings determined by property guidelines, using correct greeting and telephone etiquette
- Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors
- Anticipate guests needs, respond promptly, and acknowledge all guests
Environmental Services Technician
Baptist Health South Florida
08.2017 - 05.2019
- Greeting patients is responsible for the safety and cleanliness of a hospital or other healthcare facility
- This includes traditional janitorial tasks like mopping and dusting, but also requires an understanding of proper handling and disposal of biological waste
Sales Trainer
Alorica
10.2007 - 08.2017
- Train all new employees hired for AT&T DIRECTV GM (General Market) Sales and facilitate all up-training for current AT&T DIRECTV GM Sales agents
- Facilitating a class of up to 25 agents at a time, for a 4-week period I would teach all aspects of the company and products sold, and also teach the methods to successfully selling the products ensuring all agents know not only how to build value on the product and tailor it to the customers' needs but also to overcome objections using the customers wants, interests and needs to isolate the true objection ensuring the best experience for the customer
- Training would consist of utilizing all learning styles to ensure all new agents understand the materials, which would include hands-on training, lecturing, and computer-based training
- I would provide all the training materials needed for each new hire class and materials needed for up-training
- I would conduct knowledge checks and tests to ensure information was retained, create games to ensure a fun learning environment and deliver daily reports of the class's progress and daily statistics when first taking phone calls on the sales floor
- I would manage the new hire classes for their first 2 weeks on the sales floor, monitoring calls, and coaching to KPI's and the behaviors needed to reach KPI based goals
- I would enter all payroll time for new hire agents in class, and ensure all payment methods, schedules are inputted in the systems for payroll
Education
High School -
HOMESTEAD HIGH SCHOOL
HOMESTEAD, FL01.2007
Skills
- Guest services
- Sales
- Hospital experience
- Research
- Payroll
- Customer service
- Library Services
- Marketing
- Tutoring
- Cash register
Additional Information
Proficient in Microsoft Office applications including Word, Power Point, Excel, Access, Front Page, and Outlook. I can type 110 words per minute, and I can write 115 words per minute.
Awards
- Top Agent most sales for the month, 07/01/13
- Employee of the month, 12/01/17
Timeline
Library
Miami Dade County
07.2022 - Current
Guest Services Specialist
City of Coral Gables
01.2020 - 06.2022
Guest Service Representative
City of Coral Gables
01.2019 - 02.2020
Environmental Services Technician
Baptist Health South Florida
08.2017 - 05.2019
Sales Trainer
Alorica
10.2007 - 08.2017
High School -
HOMESTEAD HIGH SCHOOL
Similar Profiles
CAROLINA LAZOCAROLINA LAZO
ESE Paraprofessional at NORTH MIAMI BEACH HIGH SCHOOL (Miami Dade County Public School)ESE Paraprofessional at NORTH MIAMI BEACH HIGH SCHOOL (Miami Dade County Public School)
Ayo RaifordAyo Raiford
Meter Reader Technician at Miami-Dade County Water and SewerMeter Reader Technician at Miami-Dade County Water and Sewer
Rebecca AlvarezRebecca Alvarez
Lead ASC Teacher at Miami Dade County Public SchoolsLead ASC Teacher at Miami Dade County Public Schools