Connie Brown
Ponce De Leon
Summary
Results-driven Community Association Manager with proven abilities in enhancing resident satisfaction, managing budgets, and developing vendor relationships. Adept at policy enforcement and customer service, ensuring compliance and operational efficiency.
I didn't add to my work experience but during my last child's school years and a break in my insurance jobs I was a substitute at Maude Saunders Elementary and Walton Middle and High School. I really enjoyed working with the students, learning along side with my daughter was a real joy. I would love to get back in the class room if at all possible.
Medical billing professional with strong focus on accuracy and efficiency in processing healthcare claims. Demonstrates thorough understanding of insurance guidelines and billing procedures. A reliable team player who adapts to changing needs and is committed to achieving optimal results through collaboration and attention to detail.
Overview
28
28
years of professional experience
Work History
Community Association Manager
Association Management Service
Santa Rosa Beach, FL
08.2019 - 10.2024
- Led community engagement initiatives to enhance resident satisfaction and foster collaboration among homeowners.
- Developed and implemented strategic plans for property maintenance, ensuring compliance with community standards.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Oversaw financial reporting and budgeting processes, contributing to transparent fiscal management of associations.
- Conducted regular site inspections, identifying areas for improvement and facilitating timely resolutions of issues.
- Organized educational workshops and events to inform residents about community rules, enhancing compliance and participation.
- Collaborated with board members to develop policies that align with long-term goals of the association.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
Medical Insurance Biller
Doctor's Medical Center
DeFuniak Springs, FL
01.2006 - 05.2017
- Oversaw billing processes ensuring compliance with insurance regulations and policies.
- Implemented improvements in claim submission processes, enhancing accuracy and reducing rejections.
- Mentored junior billers, promoting best practices for efficient claims management.
- Analyzed billing data to identify trends, optimizing reimbursement cycles and cash flow.
- Accounts receivable and payable
Medical Insurance Biller
Walton County EMS
DeFuniak Springs, FL
01.1997 - 03.2002
- Collaborated with healthcare providers to resolve discrepancies in patient accounts swiftly.
- Trained staff on updated billing software, increasing team proficiency and productivity.
- Developed standardized procedures for handling complex claims, streamlining operations significantly.
- Led initiatives to improve communication between departments, fostering a cohesive workflow environment.
Education
High School Diploma -
Walton High School
DeFuniak Springs, FL 05-1985
Skills
- Community operations
- Service contract negotiation
- Vendor relationship development
- Board of directors support
- Policy enforcement
- Emergency preparedness
- Budget planning
- Teamwork
- HIPAA compliance awareness
- ICD-10 knowledge
- Claims processing proficiency
- Denial resolution techniques
- Patient confidentiality maintenance
- Accounts receivable management
- Medical coding expertise
- Insurance appeals handling
- Customer service
- Accounts receivable
- Data entry
Timeline
Community Association Manager
Association Management Service
08.2019 - 10.2024
Medical Insurance Biller
Doctor's Medical Center
01.2006 - 05.2017
Medical Insurance Biller
Walton County EMS
01.1997 - 03.2002
High School Diploma -
Walton High School