Connie Bunn

Resolved customer inquiries and issues through effective communication and problem-solving techniques.

• Assisted in managing service requests using company scheduling software to ensure timely responses.
• Provided product knowledge and technical support to customers regarding HVAC, plumbing, and electrical services.
• Collaborated with technicians to facilitate seamless service delivery and enhance customer satisfaction.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Led apparel team to achieve sales targets through effective merchandising and inventory management.
• Trained and mentored new staff on product knowledge and customer service standards.
• Streamlined workflow processes, enhancing team efficiency in stock replenishment and organization.
• Implemented visual merchandising strategies to improve layout and presentation of apparel sections.