Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Connie Cooks

Connie Cooks

Greenville,MS

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

CSR, Sales

Careington Health Care Discount Plans
11.2017 - 05.2024
  • Responded promptly to all incoming sales inquiries from potential customers
  • Maintained records of customer interactions, transactions, comments and complaints
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service
  • Conducted price negotiations with customers while staying within company guidelines
  • Provided customer service and technical support to customers via phone, email, live chat, and social media
  • Generated sales leads through cold calling and outbound calls in order to increase revenue growth
  • Processed orders accurately and efficiently according to established procedures and timelines
  • Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers
  • Performed account maintenance duties such as updating customer information in CRM system
  • Created detailed reports regarding sales performance metrics such as daily call volumes and average handle time
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance
  • Answered inbound calls, chats and emails to facilitate customer service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Identified customer needs by asking questions and advising on best solutions.

CSR

Clover Technologies
08.2017 - 11.2017
  • Assisted customers with product selection based on their needs and preferences
  • Managed multiple tasks simultaneously while providing excellent customer service experience
  • Processed orders, forms, applications, and requests
  • Identified customer needs and provided appropriate solutions
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs
  • Took special orders in person and over telephone, generating additional revenue every month.

CSR

A&A Home Health Equipment
11.2011 - 07.2017
  • Adhered to company's established protocols for handling confidential data
  • Followed up with customers to ensure their satisfaction
  • Analyzed customer feedback data to identify areas of improvement
  • Assisted customers with product selection based on their needs and preferences
  • Managed multiple tasks simultaneously while providing excellent customer service experience
  • Processed orders, forms, applications, and requests
  • Provided customer service support to customers over the phone and by email
  • Demonstrated excellent verbal communication skills when interacting with customers
  • Maintained records of customer interactions, transactions, comments and complaints
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts
  • Developed strong relationships with customers to ensure satisfaction and loyalty
  • Performed account maintenance activities such as updating client information in databases
  • Identified customer needs and provided appropriate solutions
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Processed customer account changes with proprietary software
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices
  • Answered inbound calls, chats and emails to facilitate customer service
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Developed strong customer relationships to encourage repeat business
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders
  • Surpassed sales goals through implementation of successful marketing strategies
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
  • Contacted customers about potential service upgrades, new services and account changes
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Collected deposits or payments and arranged for billing
  • Took special orders in person and over telephone, generating additional revenue every month.

Education

Some College (No Degree) - Biological And Physical Sciences

Mississippi Valley State University
Itta Bena, MS

Operator/Cosmetology - Hair,Skin & Nails

Ogle School Hair Skin Nails
Dallas
12.2019

Medical Office Professional - Medical Billing &Coding

Concord Career College
Memphis, TN
09.2003

High School Diploma -

Greenville High School
Greenville, MS
05.1994

Skills

Cross-Selling and Upselling

Timeline

CSR, Sales

Careington Health Care Discount Plans
11.2017 - 05.2024

CSR

Clover Technologies
08.2017 - 11.2017

CSR

A&A Home Health Equipment
11.2011 - 07.2017

Some College (No Degree) - Biological And Physical Sciences

Mississippi Valley State University

Operator/Cosmetology - Hair,Skin & Nails

Ogle School Hair Skin Nails

Medical Office Professional - Medical Billing &Coding

Concord Career College

High School Diploma -

Greenville High School

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Connie Cooks