Alberto Burgos
La Quinta,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Child Support Assistant
Department of Child Support Services
Indio, CA
11.2023 - 01.2024
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Monitored cases and reviewed to determine eligibility for closure.
- Conducted genetic testing to establish paternity.
- Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
- Verified and updated client's financial information in the system.
- Participated in training sessions focused on new policies or procedures related to child support enforcement activities.
- Gathered information from custodial parents and documented case history in case management software.
Customer Service Assistant
Riverside County Behavioral Health
Desert Hot Springs, CA
09.2023 - 11.2023
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Maintained a clean and organized work area at all times.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Inspected and maintained vehicle components including brakes, tires, lights, and turning signals.
- Ensured that all safety regulations were followed while driving or performing repairs.
- Tested vehicles for proper performance and diagnostic issues.
- Provided transportation for passengers to their desired destinations in a timely manner.
- Ensured vehicle was clean, presentable, and fully fueled at all times.
- Monitored traffic conditions to determine optimal travel routes.
- Maintained accurate records of daily pick-ups and drop-offs.
- Performed regular vehicle maintenance checks and reported any issues promptly.
- Adhered to all applicable laws and regulations while operating the vehicle.
- Communicated effectively with customers to ensure satisfaction with services provided.
- Conducted pre-trip inspections of vehicle prior to departure from office or home base location.
- Displayed courteous behavior when interacting with customers or other drivers on the road.
- Maintained a safe driving record by following company policies and procedures.
- Utilized GPS navigation systems to plan efficient routes for passenger pickups and drop offs.
- Inspected vehicles for mechanical items and safety issues prior to use.
- Picked up, greeted and dropped off passengers with promptness and professionalism.
- Completed routine vehicle inspections to identify and forecast potential problems.
ABA Behavior Therapist
Key Essentials Behavioral Management
Indio, CA
01.2023 - 09.2023
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely written and verbal progress reports.
- Consulted supervising BCBA to assist in treatment implementation on difficult patients.
- Treated and improved reading and academic skills and monitored fine motor dexterity, hygiene, grooming, domestic capabilities, punctuality and job competence.
- Identified and analyzed delays in student progression toward set goals and implemented, in collaboration with other team members, optimum changes to stimulate student success.
- Provided direct client care and group treatment while utilizing combinations of intensive teaching and natural environment training arrangements.
- Assisted caregivers and educators in implementation of online ABA programming and counseling.
- Collected information through observation, interviews or surveys.
RV Detailer
Frank's RV Wash and Wax
Indio, CA
10.2022 - 01.2023
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Inspected vehicle to verify pristine appearance for customer.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Removed minor flaws in refinish using sanding and buffing.
- Served clients with on-site detailing services at businesses and homes.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
- Cleaned and polished vehicle windows.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Maintained inventories of cleaning supplies.
- Inspected parts, equipment or vehicles for cleanliness and damage.
- Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
- Transported materials, equipment or supplies to or from work areas.
- Pressed buttons to activate cleaning equipment or machines.
- Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
- Connected hoses or lines to pumps or other equipment.
- Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
Physical Therapy Aide
Elite Physical Therapy and Wellness
Indio, CA
03.2020 - 10.2022
- Managed and ordered supplies to maintain inventory stock.
- Maintained office and therapy equipment by cleaning and making minor repairs.
- Documented patient physical therapy treatments and made observations on improvement.
- Treated patients in activities of daily living in supportive and maintenance programs.
- Assisted in application of traction devices.
- Instructed patients in safe and effective use of weights, pulleys, inclined surfaces and various equipment for given treatments to reduce injury.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Used various mechanical and electrical equipment and prosthetic and orthotic devices to properly treat patients.
- Monitored equipment use and overall safety of patients.
- Trained patients on how to safely and effectively use therapy equipment such as pulleys, weights and inclined surfaces.
- Instructed patients with home care exercises to promote patient ROM and overall health.
- Maintained work area and exercise equipment to keep equipment in optimal condition and great working order.
- Administered and guided patients through simple range of motion exercises to facilitate flexibility and improved circulation.
- Positioned and secured patients onto therapy equipment to facilitate smooth and safe treatments.
- Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.
- Trained patients on how to safely and effectively use pulleys, weights and inclined surfaces.
Security Officer
The Lakes Country Club
Palm Desert, CA
10.2019 - 03.2020
- Investigated alarms and disturbances to maintain safety.
- Monitored security cameras and fire, building and alarm systems.
- Checked credentials and issued passes before allowing access to property.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Guarded restricted areas to prevent unauthorized entry.
- Documented all security-related situations and submitted in-depth reports to Supervisor.
- Surveilled all areas within facility to identify suspicious behavior.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Responded to emergency situations quickly to minimize risk and injury.
Front Desk Associate
Black Hawk Safety Academy
La Quinta, CA
07.2018 - 10.2020
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Greeted, registered and assigned guests.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Warmly greeted incoming guests, issuing paper work and providing information regarding policies and amenities.
Customer Service Representative
Borrego Health/ Centro Medico Cathedral City
Cathedral City, CA
08.2015 - 04.2018
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Updated group medical records and technical library to support smooth office operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Observed strict HIPAA guidelines at all times according to company policy.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Set up appointments for physician visits and procedures using calendar software.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Informed patients of financial responsibilities prior to rendering services.
Security Officer
Universal Protection Service
Palm Desert, CA
08.2011 - 04.2015
- Investigated alarms and disturbances to maintain safety.
- Guarded restricted areas to prevent unauthorized entry.
- Operated scanning equipment to keep entrance lines moving efficiently.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Door Greeter
La Hamaca Sports Bar
Calexico, CA
05.2009 - 08.2010
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Offered above-and-beyond assistance to guests with limited mobility.
- Assisted with security procedures by validating purchases against receipts.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Observed outside area and entrance for safety and possible hazards, conducted ongoing inspection of sidewalks, cleared snow, ice and debris and reported serious hazards.
- Declined to admit patrons without ticket or unable provide proper credentials.
- Greeted patrons at musical events and collected tickets.
- Determined authenticity and applicability of presented tickets.
- Processed admission payments and provided tickets.
- Responded to guest questions about current facility events and future offerings.
Security Officer
National Beef/ABM Security
Brawley, CA
02.2010 - 05.2010
- Investigated alarms and disturbances to maintain safety.
- Guarded restricted areas to prevent unauthorized entry.
- Complied with company policies, objectives and communication goals.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Supervised property entrances and exits and monitored employee safety.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Monitored premises and recorded all activity in daily officer report for submission to Supervisor at close of shift.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
Warehouse Associate
Walmart
Brawley, CA
08.2008 - 04.2009
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Handled packages in safe and meticulous manner while unloading and transporting.
- Attached identifying tags or labels to materials or marked information on cases, bales, or other containers.
- Conveyed materials to or from storage or work sites to designated area, using hand truck, electric dolly, wheelbarrow, or other devices.
- Labeled packages and pallets to ensure efficient identification of items.
- Promoted safety throughout workplace and reported potential hazards to Supervisors for quick resolution.
- Assisted in navigating large loads to assigned areas.
- Moved items from the central storage room to the shelves for customer purchase.
- Adhered to all workplace safety standards and OSHA regulations.
- Unloaded parcels from truck with care to avoid damage.
- Lifted heavy objects by hand or by using power hoist.
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
Americorps Tutor
AmeriCorps
El Centro, CA
07.2005 - 06.2006
- Offered insightful feedback and motivation to inspire students to work towards reading goals.
- Kept session and student information confidential.
- Provided one-on-one and group tutoring instruction for over [Number] students.
- Instructed students from diverse socio-economic backgrounds to help to improve writing skills and excel in school.
- Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
- Helped students take advantage of other available subject matter and study resources.
- Supported students by identifying and addressing specific concerns.
- Collaborated with students, parents, teachers and school administrators to determine students' needs and develop effective tutoring strategies.
- Organized tutoring environment to promote productivity and learning.
- Guided students through various steps in writing process including, brainstorming, researching, outlining, writing, revising and publishing.
Truck Detailer
Rioseco's Trucking Company
Calexico, CA
10.2003 - 05.2005
- Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
- Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
- Inspected vehicles for noticeable defects such as dents, scratches and torn upholstery.
Patient Transporter
County Of Riverside Department Of Public Social Services
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Greeted patient and explained transport plan and destination.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Disinfected and properly stored transport equipment.
Education
High School Diploma -
Calexico High School
Calexico, CASkills
- Customer service
- First Aid/CPR
- Organization
- Observant
- Investigative skills
- Interior and exterior patrol
- Report writing
- Shift work experience
- Report creation
- Behavior Observation
- Active Listening
- Rapport Building
- Critical Thinking
- Valid Driver's License
- Activity Planning
- Decision Making
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- High-Energy Attitude
- Customer Relations
Certification
- First Aid/CPR
- OC Spray
- Campus Security Certification
- Guard Card
Languages
Spanish
Native/ Bilingual
Timeline
Child Support Assistant
Department of Child Support Services
11.2023 - 01.2024
Customer Service Assistant
Riverside County Behavioral Health
09.2023 - 11.2023
ABA Behavior Therapist
Key Essentials Behavioral Management
01.2023 - 09.2023
RV Detailer
Frank's RV Wash and Wax
10.2022 - 01.2023
Physical Therapy Aide
Elite Physical Therapy and Wellness
03.2020 - 10.2022
Security Officer
The Lakes Country Club
10.2019 - 03.2020
Front Desk Associate
Black Hawk Safety Academy
07.2018 - 10.2020
Customer Service Representative
Borrego Health/ Centro Medico Cathedral City
08.2015 - 04.2018
Security Officer
Universal Protection Service
08.2011 - 04.2015
Security Officer
National Beef/ABM Security
02.2010 - 05.2010
Door Greeter
La Hamaca Sports Bar
05.2009 - 08.2010
Warehouse Associate
Walmart
08.2008 - 04.2009
Americorps Tutor
AmeriCorps
07.2005 - 06.2006
Truck Detailer
Rioseco's Trucking Company
10.2003 - 05.2005
Patient Transporter
County Of Riverside Department Of Public Social Services
High School Diploma -
Calexico High School
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