Katie Beyer
Green Cove Springs,FL
Summary
Skilled in child support assistance with background in social work and family law. Experience includes management of case files, coordination with families for support services, and preparation of legal documentation. Strengths encompass strong communication skills, empathy, patience, and ability to handle complex situations calmly. Previous work contributed to improved outcomes for children by ensuring timely disbursement of funds and efficient case resolution.
Overview
5
5
years of professional experience
Work History
Child Support Assistant
County of Delaware
Media, Pennsylvania
04.2009 - 02.2013
- Advised custodial parents on steps they can take if payments are not received timely.
- Negotiated payment arrangements between parties when conflicts arise over money owed.
- Researched court records to verify or update client information.
- Communicated with state agencies and other organizations to obtain necessary documents for cases.
- Monitored client progress and updated case files accordingly.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Provided customer service to clients regarding their child support cases.
- Assisted clients with filing paperwork for child support orders.
- Communicated with other counties, states and countries regarding child support case.
Customer Service Cashier
Mandees
Havertown, Pennsylvania
01.2008 - 04.2009
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing racks.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Recommended, selected, located, and obtained products to meet customer needs.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and provided friendly customer service.
- Built and maintained productive relationships with employees.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Education
High School Diploma -
Archbishop Prendergast High School
Drexel Hill, PA06-2007
Associate of Arts - Criminal Justice
Delaware County Community College
Media, PASkills
- Child support laws
- Legal research
- Assertiveness
- Multitasking
- Data confidentiality
- Microsoft office
- Time management abilities
- Organizational skills
- Case analysis
Timeline
Child Support Assistant
County of Delaware
04.2009 - 02.2013
Customer Service Cashier
Mandees
01.2008 - 04.2009
High School Diploma -
Archbishop Prendergast High School
Associate of Arts - Criminal Justice
Delaware County Community College