Dynamic Assistant Manager with a proven track record at Marshalls, enhancing customer satisfaction and streamlining operations for business growth. Skilled in Retail Operations Management and adept at fostering team motivation, I've significantly improved service quality and staff development. My strategic approach to boosting sales and employee morale has driven tangible results in a fast-paced retail environment.
Hi, I’m
Connie Darris
Hillsboro,Ore
Summary
Overview
4
years of professional experience
Work History
Marshalls
Assistant Manager
09.2020 - 06.2024
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Crater HighCentral Point, OR
High School Degree
06.1979
University Overview
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Retail Operations
- Retail Operations Management
- Staff Development
Timeline
Assistant Manager
Marshalls
09.2020 - 06.2024
Crater High
High School Degree
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